Tailored consulting solutions that help customer success leaders reduce churn and increase revenues
- Struggling to create or accelerate your CS organization and operations
- Facing multiple CS leadership challenges and are not sure where to start or focus next
- Wanting to ensure your software is used correctly and to its highest capabilities in an ever-changing environment
Get our crucial expertise on your team. We will guide your CS ambitions and operations
- Implementation support for your CS organization, processes, tools and data flows
- Upskill your CS team members
- Supply reliable interim & fractional CS staff
We Help Clients Achieve Results in 3 Critical Areas
SET UP CS PLAN & OPTIMIZE PERFORMANCE
Do more with less.
Take your CS team to the next level with proven strategies and best practices that keep costs down while increasing efficiency and revenue.
ALIGN ENTIRE COMPANY AROUND CUSTOMER SUCCESS OUTCOMES
Integrate CS into the sales, marketing, accounts, and product development teams. Create a structure that engages the whole organization and goes above and beyond to meet your customers’ needs.
ENGAGE CUSTOMERS & DELIVER ONGOING VALUE
Anticipate your customers’ business problems, identify and solve unrecognized needs before they happen and sustain an effective, long-term relationship with them.
Who We Are
Our team has over 25 years of combined industry experience.
Success Chain helps quickly scale your reach and impact without adding headcount.
Our three co-founders have individual track records of increasing revenues for small, medium and large organizations using Customer Success principles.
What To Expect
In working with Success Chain, you’ll receive roadmaps, high-converting strategies and deliverables that you can use with our team’s ongoing support and guidance.
- Deliver faster time-to-value
- Save at-risk customers
- Reduce churn
- Increase renewals
- Grow revenues
Book a free consultation today with a member of our team to see how we can help you reach your goals faster and sustain them in an ever-changing environment.
Where We Specialize
User Adoption
We ensure that your customers use your software to achieve their business goals - and are so happy with them that they never want to leave!Change Management
We ensure that your customers make the seamless transition from existing software to yours.
In essence, we keep your customers properly using your software, and buying more of your software.
Increase your customer satisfaction and loyalty with our resource-optimizing solutions.
Settling for any clients that aren't churning isn't good enough. Go above and beyond for your clients with our support!
When your client is happy, they renew orders and rave about your business to others.
Your revenue grows and your customers are happier — everybody wins. What you need to achieve this ‘business nirvana’ is a team dedicated to strengthening customer success.
Ready to take the initiative?
Customer-Centric Approach to Scalable Results
What you can expect during an initial consultation
During a consultation call, we will:
- Listen to you. We get to know your unique goals and needs
- Share about our capabilities and our approach to driving customer success (so you know what to expect)
- Give an overview of the customized solutions we suggest to start solving your business problems and skyrocket revenues
Yes, I'm interested. What's next?
- Click on the button below
- Pick a time slot that works for you
- Show up to your session
