Success Chain

We help businesses build and deliver high-impact Customer Success programs. So your customers achieve more value, stay longer and buy even more.

Because it's all connected!

How We Help

Strategize

Our expert coaches work with you to define robust, effective strategies and optimize your Customer Success organization

Build

We guide you through the building of innovative Customer Success processes, programs and operations that implement industry best practices

Develop

Through executive coaching, we support you, as a Customer Success leader, to manage and evolve your Customer Success team

Grow

We support you in leading your customers in accelerating and sustaining the change management and user adoption of your products.

Outcome

As a result, you will generate top management buy-in and produce results that are in line with corporate objectives.

Our Reputation

Our team averages more than 20 years of experience per person in Customer Success, user adoption, change and relationship management and technology implementations, within coaching, consulting, and in-house roles. We have worked with and been the executives responsible for Customer growth and success.

We have worked with 60+ Customer Success teams and User Organizations – a Who’s Who of clients – to develop skills and effective operations and improve customer adoption.

We have authored thought leadership, delivered numerous conference presentations, presented webinars, published an award-shortlisted book on Customer Success, shared award-winning blog articles, co-hosted a top-rated CS podcast, and built an accredited CS training program.

Accreditation

The Customer Success Association is the leading global provider of Customer Success research, surveys and resources and is the creator of the profession’s first industry-recognized Competency Standard which is being published to align the mission, vision and responsibilities of Customer Success.

Success Chain is proud to have been involved in the definition of the Competency Standard and all our coaching & education programs are aligned to and accredited by the Customer Success Association.

What customers say about us

As a raving fan of Customer Success Mastermind, now merged with Success Chain, I really loved the CS Leadership training and certification program I received. The co-founders developed a very comprehensive on-line program that includes great tools, resources, and best practices that enhanced my knowledge as a leader in Customer Success Management. In addition, I also received the opportunity to participate in live-instructor lead sessions to ideate together on related topics. I would definitely recommend this program to anyone looking to enhance their skills and knowledge in Customer Success Management

Success Chain's unique approach to training was hugely valuable for our Customer Success team. The open discussions made everything feel personal, and gave us the opportunity to get out of the weeds and think more strategically about how to solve the macro challenges that we faced

The training and development I’ve received from SuccessChain have been unmatched. They have helped me reach new heights in all my customer success endeavors.

I consider myself to be one of the lucky ones as I have been coached by Sue, Jason and Kellie. They truly practice what they preach and commit so much of their time in wanting to credibly and passionately share their global knowledge, skills and expertise with people who really want the very best for themselves, their colleagues, their companies and their customers. Everything you’ll learn about Customer Success from Sue, Jason and Kellie can be applied immediately because you’ll very quickly start to see things with so much more clarity.

I’ve always managed to learn something new during their coaching sessions and I can honestly say that I now have a far deeper understanding for Customer Success including financial and operational considerations, business and organisational behaviour and change management – and all of which can easily be applied to growth and retention companies, from the very smallest to the largest of organizations. Their style of coaching and mentoring instills real confidence in getting those of us being coached and mentored to think more widely, critically and intuitively when assessing and evaluating strategic and operational business requirements and outcomes and establishing business relationships. It’s not just about what’s best for your customers but also what’s best for your own business too and I truly believe the knowledge and expertise they have shared with me will last a lifetime.

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The Success Chain program is a refreshingly bold and unique approach to solving user adoption, transformation and customer success challenges.

You probably have some questions that you want answered before you buy. Great – we have answers!