We help Customer Success leaders build and deliver high-impact customer success programs.

So your customers achieve more value, stay longer and buy even more.

As a raving fan of Customer Success Mastermind, now merged with Success Chain, I really loved the CS Leadership training and certification program I received. The co-founders developed a very comprehensive on-line program that includes great tools, resources, and best practices that enhanced my knowledge as a leader in Customer Success Management. In addition, I also received the opportunity to participate in live-instructor lead sessions to ideate together on related topics. I would definitely recommend this program to anyone looking to enhance their skills and knowledge in Customer Success Management

Success Chain's unique approach to training was hugely valuable for our Customer Success team. The open discussions made everything feel personal, and gave us the opportunity to get out of the weeds and think more strategically about how to solve the macro challenges that we faced

The training and development I’ve received from SuccessChain have been unmatched. They have helped me reach new heights in all my customer success endeavors.

I consider myself to be one of the lucky ones as I have been coached by Sue, Jason and Kellie. They truly practice what they preach and commit so much of their time in wanting to credibly and passionately share their global knowledge, skills and expertise with people who really want the very best for themselves, their colleagues, their companies and their customers. Everything you’ll learn about Customer Success from Sue, Jason and Kellie can be applied immediately because you’ll very quickly start to see things with so much more clarity.

I’ve always managed to learn something new during their coaching sessions and I can honestly say that I now have a far deeper understanding for Customer Success including financial and operational considerations, business and organisational behaviour and change management – and all of which can easily be applied to growth and retention companies, from the very smallest to the largest of organizations. Their style of coaching and mentoring instills real confidence in getting those of us being coached and mentored to think more widely, critically and intuitively when assessing and evaluating strategic and operational business requirements and outcomes and establishing business relationships. It’s not just about what’s best for your customers but also what’s best for your own business too and I truly believe the knowledge and expertise they have shared with me will last a lifetime.