Success Chain

We help businesses build high-impact Customer Success programs that grow revenues!

Because it's all connected!

Maximize Your Net Recurring Revenue (NRR)

Achieve High-Impact Customer Success

Building a high-impact customer success program that maximizes NRR requires you to address 3 critical need areas. You need to build and optimize the performance of your customer success department, align your entire company around customer outcomes, and engage your customers in a way that they achieve and perceive value.

Success Chain helps you achieve outstanding results in these 3 critical areas!

CS Department

Build and mature your CS organization, structure, processes, tools, metrics, practices.

Provide ongoing professional development and optimize the performance of your customer success team.

Company

Drive customer outcomes-focused culture and practices across your company.

Better align CS with sales, marketing, product, and executives.

Customer

Better engage your customers to deliver amazing experiences and outcomes.

Maximize user adoption, increase renewals, expand accounts, and ensure customer satisfaction.

Who We Help

Success Chain helps you, as a Customer Success leader, to build and mature high-impact, scalable, customer success programs. As a result, you generate top management buy-in and produce clear results that are in line with corporate objectives.

We support you wherever you are in your customer success leadership journey:

Customer Success Professional

But in Your First Customer Success Leaderhip Role

We build on your CS expertise to help you lead your first CS team or program

Experienced Leader

But New to Customer Success

We help you apply your proven leadership skills to the field of Customer Success

Experienced Customer Success Leader

But You Need Help to Scale Your Program

We help you fill critical skill and capacity gaps, when you don't have time to do it all!

What Customers Say About Us

As a raving fan of Customer Success Mastermind, now merged with Success Chain, I really loved the CS Leadership training and certification program I received. The co-founders developed a very comprehensive on-line program that includes great tools, resources, and best practices that enhanced my knowledge as a leader in Customer Success Management. In addition, I also received the opportunity to participate in live-instructor lead sessions to ideate together on related topics. I would definitely recommend this program to anyone looking to enhance their skills and knowledge in Customer Success Management

I met Jason when looking for a trainer for my global Customer Success team at the Financial Times. I quickly realized that I’d found the perfect combination in a subject matter expert who was equally as passionate about delivering outstanding customer value as we were.

Jason took the time to really understand what we needed to accomplish and a business and tailored the content to be relevant to all team members - regardless of geographic and cultural challenges or how long they had been practicing success consultants.

As a senior executive, I still follow both Jason and Sue online and continue to apply their principles to my work - it transcends industries and is reliably well thought out and always practical & actionable.

Success Chain's unique approach to training was hugely valuable for our Customer Success team. The open discussions made everything feel personal and gave us the opportunity to get out of the weeds and think more strategically about how to solve the macro challenges that we faced

The training and development I’ve received from SuccessChain have been unmatched. They have helped me reach new heights in all my customer success endeavors.

I consider myself to be one of the lucky ones as I have been coached by Sue, Jason, and Kellie. They truly practice what they preach and commit so much of their time in wanting to credibly and passionately share their global knowledge, skills, and expertise with people who really want the very best for themselves, their colleagues, their companies and their customers. Everything you’ll learn about Customer Success from Sue, Jason, and Kellie can be applied immediately because you’ll very quickly start to see things with so much more clarity.

I’ve always managed to learn something new during their coaching sessions and I can honestly say that I now have a far deeper understanding for Customer Success including financial and operational considerations, business and organisational behaviour and change management – and all of which can easily be applied to growth and retention companies, from the very smallest to the largest of organizations. Their style of coaching and mentoring instills real confidence in getting those of us being coached and mentored to think more widely, critically and intuitively when assessing and evaluating strategic and operational business requirements and outcomes and establishing business relationships. It’s not just about what’s best for your customers but also what’s best for your own business too and I truly believe the knowledge and expertise they have shared with me will last a lifetime.

Our Reputation

Our team averages more than 20 years of experience per person in Customer Success, user adoption, change and relationship management and technology implementations, within coaching, consulting, and in-house roles. We have worked with and been the executives responsible for Customer growth and success.

We have worked with 60+ Customer Success teams and User Organizations – a Who’s Who of clients – to develop skills and effective operations and improve customer adoption.

We have authored thought leadership, delivered numerous conference presentations, presented webinars, published an award-shortlisted book on Customer Success, shared award-winning blog articles, co-hosted a top-rated CS podcast, and built an accredited CS training program.

Strategic Partner - SmartKarrot

Success Chain is a Strategic Partner with SmartKarrot, the leader in Intelligent Customer Success.

Our partnership combines SmartKarrot’s next-gen, innovative customer success technology with Success Chain’s high-impact, sustainable customer success services.

The SmartKarrot – Success Chain partnership brings together deep skills in customer success technology and services to unlock the full potential of customer success transformations and place customer-centric B2B organizations on the best path to sustainable, scalable success.

Accreditation

Success Chain’s consulting, coaching, and professional development programs are aligned to and accredited by the Customer Success Association.

The Customer Success Association is the leading global provider of Customer Success research, surveys, and resources and is the creator of the profession’s first industry-recognized Competency Standard.

Success Chain is proud to actively contribute to the definition and evolution of the Customer Success Competency Standard.

Get Started!

Success Chain brings a refreshingly bold and unique approach to help you quickly develop a high-impact customer success program.

If you are ready to delight customers, accelerate adoption, and increase your net revenue retention (NRR), then we are for you.