Success Chain

We help businesses build and deliver high-impact Customer Success programs. So your customers achieve more value, stay longer and buy even more.

Because it's all connected!

How We Help


Our expert coaches work with you to define robust, effective strategies and optimize your Customer Success organization​


We guide you through the building of innovative Customer Success processes, programs and operations that implement industry best practices ​


Through executive coaching, we support you, as a Customer Success leader, to manage and evolve your Customer Success team


We support you in leading your customers in accelerating and sustaining the change management and user adoption of your products.


As a result, you will generate top management buy-in and produce results that are in line with corporate objectives.

Our Reputation

Our team averages more than 20 years of experience per person in Customer Success, user adoption, change and relationship management and technology implementations, within coaching, consulting, and in-house roles. We have worked with and been the executives responsible for Customer growth and success.

We have worked with 60+ Customer Success teams and User Organizations – a Who’s Who of clients – to develop skills and effective operations and improve customer adoption.

We have authored thought leadership, delivered numerous conference presentations, presented webinars, published an award-shortlisted book on Customer Success, shared award-winning blog articles, co-hosted a top-rated CS podcast, and built an accredited CS training program.


The Customer Success Association is the leading global provider of Customer Success research, surveys and resources and is the creator of the profession’s first industry-recognized Competency Standard which is being published to align the mission, vision and responsibilities of Customer Success.

Success Chain is proud to have been involved in the definition of the Competency Standard and all our coaching & education programs are aligned to and accredited by the Customer Success Association.

What customers say about us

Get Started!

The Success Chain program is a refreshingly bold and unique approach to solving user adoption, transformation and customer success challenges.

You probably have some questions that you want answered before you buy. Great – we have answers!

Contact us and get started with our exciting, risk-free, high-impact success program today!