Business Development Packages for the CS Industry (and Beyond)

  • Struggling to help clients make the change from existing software to yours?
  • Tired of hearing your customers say your software hasn’t solved their problems when you KNOW it can?
  • Want to make sure your software continues to be used correctly to its highest capabilities in an ever-changing environment?

Tailor-made, high-impact success plans that fits your unique business model and needs

We Help Clients Achieve Results in 3 Critical Areas

SET UP CS PLAN & OPTIMIZE PERFORMANCE

Do more with less.

Take your CS team to the next level with proven strategies and best practices that keep costs down while increasing efficiency and revenue.

ALIGN ENTIRE COMPANY AROUND CUSTOMER SUCCESS OUTCOMES

Integrate CS into the sales, marketing, accounts, and product development teams. Create a structure that engages the whole organization and goes above and beyond to meet your customers’ needs.

ENGAGE CUSTOMERS & DELIVER ONGOING VALUE

Anticipate your customers’ business problems, identify and solve unrecognized needs before they happen and sustain an effective, long-term relationship with them.

Who We Are

Our team has over 25 years of combined industry experience.

Success Chain helps quickly scale your reach and impact without adding headcount.

Our three co-founders have individual track records of increasing revenues for small, medium and large organizations using Customer Success principles. 

Where We Specialize

2
1
User Adoption
User
Adoption
We ensure that your customers use your software to achieve their business goals - and are so happy with them that they never want to leave!
4th
Our programs work regardless of your particular geography, culture or experience level.
Change Management
Change Management
We ensure that your customers make the seamless transition from existing software to yours.
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5
Revenues
Whether you’re an experienced Customer Success leader or relatively new to the field, we can help you drive your revenues up.

What To Expect

In working with Success Chain, you’ll receive roadmaps, high-converting strategies and deliverables that you can use with our team’s ongoing support and guidance.

  • Deliver faster time-to-value
  • Save at-risk customers
  • Reduce churn
  • Increase renewals
  • Grow revenues

Book a free consultation today with a member of our team to see how we can help you reach your goals faster and sustain them in an ever-changing environment.

In essence, we keep your customers properly using your software, and buying more of your software.

Increase your customer satisfaction and loyalty with our resource-optimizing solutions.

Settling for any clients that aren't churning isn't good enough. Go above and beyond for your clients with our support!

When your client is happy, they renew orders and rave about your business to others. 

Your revenue grows and your customers are happier — everybody wins. What you need to achieve this ‘business nirvana’ is a team dedicated to strengthening customer success.

Ready to take the initiative?

Hear From Our Clients

PAUL BROWN
Customer Success Vice President
Spirable

"Success Chain's unique approach was hugely valuable to our team. We got out of the weeds and thought more strategically about solving the macro challenges that we faced."

PHYLLIS WINDHAM
CSM Director

"Success Chain developed a very comprehensive on-line program that includes great tools, resources, and best practices that enhanced my knowledge as a leader in Customer Success Management."

SHANNON HAMMER
Global B2B Customer Success Head
Financial Times

"As a Senior Executive, I continue to apply the Success Chain principles to my work - it transcends industries and is always reliably well thought out, practical and actionable. I started to see things with much more clarity."

Customer-Centric Approach to Scalable Results

During a consultation call, we will:

 

  • Listen to you. We get to know your unique goals and needs
  • Share about our capabilities and our approach to driving customer success (so you know what to expect)
  • Give an overview of the  customized solutions we suggest to start solving your business problems and skyrocket revenues
Yes, I'm interested. What's next?
  • Click on the pink button below
  • Pick a time slot that works for you 
  • Show up to your session

We can’t wait to meet you.