Customer Success – Sowing the Seeds for Mutual Growth
While the role of customer success is not new, it has rapidly become mainstream as companies now recognize its contribution to business growth. According to…
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Increase Customer Success with Equivalent Metrics
What is the point of having data and metrics if you don't use them to make better decisions and take action? Your Success Metrics Need to Drive Action…
The Big Bold Secret to SaaS Growth!
Do you want to boldly grow your SaaS company in 2020 ? and beyond? You need to fundamentally change your business model and your mindset to focus on c…
Don’t You Dare Tell them “What’s In It For Me?” (WIIFM). Do this instead.
You just spent a pile of money on a great new piece of software. It promises to streamline your operations, save money, grow revenues, improve…
4 Steps To Develop a Proactive, Confident CS Team
Confident Customer Success Managers When we ask clients what they most want to have as an outcome from Customer Success (CS) training, they often indicate…
User Adoption & The 20-Year Renewal
Who wouldn’t like to secure 20 years’ worth of renewals with each of their customers? Well, it is possible. If you sell on a subscription…
The Top 2 Questions Customer Success Managers Should Ask in Every Meeting
Many Customer Success Managers (CSMs) struggle with lacking the confidence, or the experience, to have the most productive conversations with their clients. They tend to…
When Will You Lose Your First SaaS Sale Because Your Customer Success Services Are Not Market Competitive?
Old School SaaS Sales: Focus on the Product My how quickly things have changed. It seems like only yesterday, SaaS vendors were worried that getting…
3 Steps to Build Better Customer Success Relationships: “The Go-Slow to Go-Fast Approach”
Many well-intentioned CS professionals are so focused on the details of their product or service and are in a rush to get the customer to…
How to Accelerate And Sustain High Software User Adoption
You need a user adoption strategy We have found that the best way for organizations to “boost” and then “sustain” high software user adoption is…