Customer Success Consulting
Tailored consulting solutions that help customer success leaders reduce churn at every development stage.
Customer Success Consulting With Success Chain
MEET YOUR BUSINESS GOALS WITH TOOLS AND STRATEGIES SUCH AS…
Personalized Customer Success Strategy Roadmap + Implementation
Scaling Customer Success Operations
Proving the Value of Customer Success
CS Tech Stack Strategy: Selection and Adoption
Accelerated Adoption of Software Customer Journey Mapping
… AND MUCH MORE.
Common Industry Challenges
Does this describe you?
- Looking to quickly advance your customer success program and capabilities
- Needing to scale the impact of your operations
- Lacking extensive internal experience and resources that quickly grow and avoid costly mistakes
- Your team is overloaded serving existing customers
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Struggling to prove the value and ROI of customer success internally
Value You Can See
- Your company moves faster to increase customer value.
- Link customer value to the impact on your company revenues and profitability.
- Maximize expansion and advocacy.
- Address critical skill, capability, and expertise gaps in your team.
- Accelerate the development and maturation of your customer success program.
- Make money talk!
How It Works
All our customer success consulting services deliver quick results and are based on an agile sprint-based approach. All offers are structured around our propriety framework, CS OPT-IN² ™.
Our consulting programs vary in length, and typically require a minimum of six months to deliver the full impact you seek. We work in close collaboration with your leadership/team to deliver amazing results.
What You Get
You receive clear actions and outputs to achieve your goals
Success Metrics & Progress Dashboard
- We present data in a comprehensive format, so you can absorb the metrics that matter most
Detailed and Customized CS Program Development Roadmap
- Based on our propriety framework, CS OPT-IN² ™ (Customer Strategy, Organization, Processes, Tools, Information, Internal Change Management).
Executive Evaluation & Recommendations Summary
- This includes a 1-hour executive review meeting. We highlight the key strategic orientations and benefits of investing in customer success.
Sprint-Specific Deliverables
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At the start of each Sprint, we agree on the specific activities, outputs, and deliverables you will receive.
- What's a Sprint?
Where You're Going
SPRINTS HELP YOU (AND US) SET MANAGEABLE GOALS AND PROACTIVELY MEASURE PROGRESS IN YOUR CONSULTING JOURNEY
Sprint 1
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• Identify tailored success measures and goals for your business outcomes.
- • Achieve rapid impact through triaging underperforming, high potential processes and capitalize on that “low hanging fruit”.
Sprint 2
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• Assess your current maturity level against our benchmark criteria of 100+ CS program requirements and industry best-practices.
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• Use the assessment information to deliver your customized CS Program Development Roadmap.
- • Continue hands-on work to develop your CS capabilities.
Sprint 3+
- • Utilize the CS Program Development Roadmap to prioritize each subsequent sprint and help you implement the recommendations.
Success Chain Consulting Methodology
At Success chain, we use our proven, proprietary methodology to deliver all Services effectively
- Maturity Model Development: Apply our maturity model to evaluate your current CS capabilities and to prioritize where you need to focus in the short and long-terms.
- Bias Toward Action: Define action plans with rapid impact on your customers and your organization.
- CS OPT-IN² ™ Framework: Examine Customer Strategy, Organization, Process, Tools/Technology, Information (data/KPIs), and Internal Change Management elements to build the CS program you require with our proprietary customer success framework.
- Agility: Evolve CS programs through agile Sprints keeping focus and flexibility.
- Best-Practice Led: Incorporate industry best practices, adapted to ensure your program is focused on what matters most.
- Accreditation Alignment: Provide best practices aligned with industry standards for which Success Chain is accredited through the Customer Success Association.
ROI Calculator
Want to see a custom report of the benefit Customer Success Consulting could have on your business?
Schedule a quick complimentary call where we’ll walk you through our Customer Success ROI Calculator.
You'll hang up the phone with:
- Full Report: See the custom investment and return you're business will get from working with us.
- Clarity: Are customer success services the right move for you?
- Next Steps for all options!
