Customer Success Consulting Accelerators
Tailored consulting solutions that help customer success leaders reduce churn at every development stage.
Consultancy Accelerator Offers Include:
- Personalized Customer Success Strategy Roadmap + Implementation
- Scaling Customer Success Operations
- Proving the Value of Customer Success
- CS Tech Stack Strategy: Selection and Adoption
- Accelerated Adoption of Software
- Customer Journey Mapping
If you don’t see what you need, feel free to email us about our custom solutions.
Your Challenges
Many customer success leaders and teams struggle with the following challenges:
- You are looking to quickly advance your customer success program and capabilities
- You are planning to scale the impact of your operations.
- You lack the internal experience and resources to grow and avoid costly mistakes.
- Your team is overloaded serving existing customers
- You are struggling to prove the value and ROI of customer success internally.
How You Get Value
- Your company moves faster to increase customer value.
- Link customer value to the impact on your company revenues and profitability.
- Maximize expansion and advocacy.
- Address critical skill, capability, and expertise gaps in your team.
- Accelerate the development and maturation of your customer success program.
- Make money talk!
Schedule a free call where we walk you through our Customer Success ROI Calculator.
How It Works
All our customer success consulting accelerators aim to deliver quick results and are based on an agile sprint-based approach. All offers are structured around our propriety framework, CS OPT-IN² ™.
Our consulting programs vary in length, and typically require a minimum of six months to perceive progressive impact. We work in close collaboration with your leadership team/s.
Sprint 1:
- Identify success measures for our consulting project with you: specific business outcomes you want to achieve.
- Triage on “low hanging fruit” where we can have a rapid impact.
Sprint 2:
- Assess your current maturity level against our benchmark criteria of 100+ CS program requirements and industry best-practices.
- Use the assessment information to deliver your customized CS Program Development Roadmap.
- Continue hands-on work to develop your CS capabilities.
Sprint 3:
- Use the CS Program Development Roadmap to prioritize each subsequent sprint and help you implement the recommendations.
What you Get
You deserve clear actions and outputs to achieve your goals. Success Chain CS consulting accelerators deliver:
- Success Metrics & Progress Dashboard:
- We present data in a comprehensive format, so you can absorb the metrics that matter most
- Detailed and Customized CS Program Development Roadmap:
- Used to prioritize and guide your program development sprints.
- Based on our propriety framework, CS OPT-IN² ™ (Customer Strategy, Organization, Processes, Tools, Information, Internal Change Management).
- Executive Evaluation & Recommendations Summary:
- This includes a 1-hour executive review meeting. We highlight the key strategic orientations and benefits of investing in customer success.
- Sprint-Specific Deliverables:
- At the start of each sprint, we agree on the specific activities, outputs, and deliverables you will receive.
Success Chain Consulting Methodology
Success Chain uses our proven, proprietary methodology to deliver all our CS consulting accelerators:
- Maturity Model Development: apply our maturity model to evaluate your current CS capabilities and to prioritize where you need to focus in the short and long terms.
- Bias Toward Action: Define action plans with rapid impact on your customers and your organization.
- CS OPT-IN² ™ Framework: our proprietary customer success framework examines all the Customer Strategy, Organization, Process, Tools/Technology, Information (data/KPIs), and Internal Change Management elements to build the CS program you require.
- Agility: evolve CS programs through agile sprints, keeping focus and flexibility.
- Best-Practice Led: incorporate industry best practices, adapted to ensure your program is focused on what matters most.
- Accreditation Alignment: providing best practices aligned with industry standards for which Success Chain is accredited (Customer Success Association)
