What is the CSPI? #
The Customer Success Performance Index™ looks at the 8 dimensions of best-in-class customer success. It measures your company’s performance across each dimension.
Why should I take the CSPI? #
Upon completion, you immediately receive a benchmark report that details how you compare with the best-in-class. It provides concrete steps you can take to move toward a stronger customer success program.
How it Works #
The process will take approximately 10 minutes to complete.
- It captures details about revenues and costs from New Sales and Customer Retention activities, so please collect your information before you start your CSPI Benchmark.
- Your submission is GDPR-compliant and stripped of any Personally Identifiable Information (PII).
- Your submission (without PII) becomes part of the anonymous, aggregate data used for calculating benchmark reports.
- Success Chain reviews a copy of the benchmark report outcomes, but we do NOT have access to the raw input data. You can schedule a time to discuss your results with one of our CS experts.
