• Services & Solutions
    • Services Overview
    • CS Consulting
    • CS Professional Development
    • Interim/Fractional CS Staffing
  • Get Answers
  • About
    • About
    • Careers
  • Blog
  • Contact Us
Menu
  • Services & Solutions
    • Services Overview
    • CS Consulting
    • CS Professional Development
    • Interim/Fractional CS Staffing
  • Get Answers
  • About
    • About
    • Careers
  • Blog
  • Contact Us
Schedule a Consultation

Get Answers

Working With Success Chain

  • What Happens When You Contact Us?
  • Customer Success ROI Calculator
  • 3 Key Focus Areas For a High-Impact Customer Success Organization

CS Resources

  • Customer Success ROI Calculator
  • Competitive Customer Success Checklist
  • Customer Success Competency Standard
  • CS Performance Index (CSPI)

Webinars & Media

  • Mastering Storytelling for Customer Success
  • How to Use Ideal Customer Behaviors to Accelerate Product Adoption
  • Common SaaS Change Management Mistakes
  • How to Drive Higher User Adoption Levels with Success Plans
  • Proven Tactics for Faster User Adoption & ROI
  • Home
  • Get Answers
  • CS Resources
  • CS Performance Index (CSPI)

CS Performance Index (CSPI)

What is the CSPI? #

The Customer Success Performance Index™ looks at the 8 dimensions of best-in-class customer success. It measures your company’s performance across each dimension.

Why should I take the CSPI? #

Upon completion, you immediately receive a benchmark report that details how you compare with the best-in-class. It provides  concrete steps you can take to move toward a stronger customer success program.

How it Works #

The process will take approximately 10 minutes to complete.

  • It captures details about revenues and costs from New Sales and Customer Retention activities, so please collect your information before you start your CSPI Benchmark.
  • Your submission is GDPR-compliant and stripped of any Personally Identifiable Information (PII).
  • Your submission (without PII) becomes part of the anonymous, aggregate data used for calculating benchmark reports.
  • Success Chain reviews a copy of the benchmark report outcomes, but we do NOT have access to the raw input data. You can schedule a time to discuss your results with one of our CS experts.

Complete the CSPI Below #

Was this helpful?
Share This Article :
  • Facebook
  • Twitter
  • LinkedIn
Updated on 2023-04-05
CS Performance Index (CSPI)
Table of Contents
  • What is the CSPI?
  • Why should I take the CSPI?
  • How it Works
  • Complete the CSPI Below

The missing link between new systems and the people using them.

Linkedin Twitter Youtube
  • Home
  • Services & Solutions
  • CS Consulting
  • CS Professional Development
  • Interim/Fractional CS Staffing
  • Get Answers
  • About
  • Blogs
  • Careers
Menu
  • Home
  • Services & Solutions
  • CS Consulting
  • CS Professional Development
  • Interim/Fractional CS Staffing
  • Get Answers
  • About
  • Blogs
  • Careers
Locations
  • Bournemouth, England
  • Paris, France
  • Washington DC

Stay informed

Consent
  • Terms of Service
  • Privacy Policy
Menu
  • Terms of Service
  • Privacy Policy

ⓒ2023 – Success Chain. All Rights Reserved.

popup