The Customer Success Association, in collaboration with industry leading organizations (including Success Chain) has developed the first CS industry competency standard.
The First Level CSM Standard may be used by any company (with attribution) for the purposes of describing an open CSM position, and by individuals to build or develop their professional knowledge and capabilities as a CSM. The standard is copyrighted by and will be maintained by The Customer Success Association.
Success Chain is Accredited by the CSA #
Success Chain is proud to share that our professional development programs are aligned with the CS Competency Standard and we are accredited by the Customer Success Association.