Join Sue Nabeth Moore, Co-Founder of Success Chain, and special guest Giso van der Heide from Siemens, as they reveal a powerful approach to help B2B SaaS customers plan, manage, and measure success using Success Chain’s AMPM Framework.

Mastering Customer Success with AMPM Framework 🏆

The video discusses the importance of customer success and how using the AMPM (Activity and Performance Measurement) framework can help companies achieve this.

By focusing on both leading and lagging indicators, the framework provides tangible value to customers and predicts vendor growth. It highlights the need for focusing on human aspects like organization and behavior, rather than just tools.

The session also covers how to formulate success plans, measure organizational maturity, and use the AMPM framework across different personas and segments to drive business outcomes.