Grow your business through sustainable Software Adoption & Customer Success

Get the knowledge and skills you need to accelerate and maintain effective use of your software. Built for:  

• Individuals / leaders of user adoption programs 
• Change management & user adoption teams
• Executives who are accountable for achieving business results from software investments 
• Managers & supervisors who need to drive Adoption Within their teams

Get an existing or custom, private training program for your team. Programs can be delivered online, in-person, or in a hybrid model.

We help you every step of the way in your software implementation efforts: 

• Before go-live: Build user adoption programs that prepare your users
• At go-live: Accelerate initial user adoption
• After go-live: Maximize long-term user adoption

We help you build your program, avoid mistakes, and prepare your leaders and end-users for your new software. You get fast user adoption and accelerated business benefits realization once your system goes live.

You need to develop amazing customer success skills and expertise in yourself and your team. We have the training, coaching, and support you need to: 

• Deliver impactful customer success services that delight customers and impress your executives
• Increase your confidence working with customers
• Proactively lead customers
• Increase your leadership skills for working with customer & internal teams
• Compound your learning and growth from ongoing professional development
• Earn an industry recognized customer success certification

No matter where you are in your customer success journey, we help you:  

• Increase customer adoption and improve customer business outcomes
• Build world-class customer success teams and operations
• Improve internal alignment and increase executive support for customer success
• Quickly build your strategy, team, processes and methodology from scratch
• Prove you can deliver a customer success service that wows customers, increases adoption, reduces churn and expands accounts
• Drive alignment, effective hand-offs and collaboration across all your internal stakeholders