Success Chain

Deliver High-Impact Customer Success Services that Grow Your Business!

Because it's all connected!

A Better, Faster, Cheaper Way to Increase Customer Success & Grow Your Company!

Success Chain

Our success program helps customer success teams:

  • Increase revenues
  • Reduce churn
  • Grow renewals
  • Maximize expansions
  • Deliver faster time to value
  • Save at-risk customers

Build on What You Have!

The Success Chain program is a “service plug-in” that boosts the reach and impact of low, medium, and high-touch customer success programs.

It fills critical skill, process, and delivery gaps so that your customers get more value from your products and services.

It helps you:

  • Train customer success staff
  • Onboard new customer auccess team members
  • Deliver faster, cheaper, scalable, and high-impact customer success services without adding headcount
  • Improve your results and grow your revenues 

Success Chain helps quickly scale your reach and impact without adding headcount!

Success Chain

Cheaper, Faster, Effective and Scalable
Success Programs

Getting a system live and people trained is the easy part. Getting people to use your system to deliver great results is the hard part.

Success Chain

Most user adoption, digital transformation and customer success efforts fail to deliver expected results. This happens for 2 main reasons:

1. Customers lack internal resources and expertise to manage change and drive effective, sustainable user adoption in their organization, which is critical to the customer getting full value from your products or services.

2. Suppliers don’t build their customers’ capacity to drive change and user adoption on their own, so the customer is forever limited in how much value they will receive from the supplier’s products..

You Need to Build Your Customer's Success Capacity

Many software suppliers make the mistake of focusing on developing their own internal capabilities, without helping customers where they struggle most.

If you truly want successful customers, you need to help all your customers build their own internal capabilities to drive change and user adoption in their organizations.

Only when your customer has the in-house ability to drive change and increase user adoption required to get their people to use your software, will they get the value from your software to continually renew and expand their accounts with you.

A New Way to View Customer Success

Think of the old saying “If you give a man a fish, he eats for a day, if you teach a man to fish he eats for a lifetime”.

It’s the same with customer success.

Give a customer a successful outcome and they’ll be happy for a period. Teach them how to create their own success, and pass it on, and they’ll be successful forever.

Success Chain is a force-multiplier for both suppliers and customers. Customers and suppliers participate in the program together. It provides the training, resources, tools, templates, expertise, coaching, and support you and your customers need to build success capacity. 

How The Success Program Works

Our program includes easy steps to quickly deliver sustainable results!

Our Success Chain program combines online self-paced learning modules and weekly live expert-led sessions where suppliers and their customers may participate, together. You learn, plan, and deliver together so that every supplier and customer in the success chain creates a perpetual win-win-win success motion.

3 Easy Steps

Step 1: Purchase a Team Subscription (Risk Free Trial)

Our Success Program is sold via a team license that is priced and structured to encourage you to share it with as many individuals as possible.  All team licenses come with a 30-day free trial, so there is zero risk to you!

  • Team licenses are available for 200, 1,000, or 3,000 users – so everyone gets access to the program!
  • Contact us for custom quotes to provide access to more than 3,000 individuals.
  • Review our FAQs to learn about our unique team-based subscription model  and pricing .

Step 2: Distribute Licenses Internally & Share With Your Customers

  • Provide access to the success program to your internal staff, partners, and customers.
  • Give a license to anyone inside or outside your organization, so they can build their own capacity to drive success with your products 
  • Administer your own team license allocations and delegate license administration to others
    • Manually: Directly add the specific name and email for each desired participant
    • Automated: Send a link where people can self-register to your team license (perfect for automated onboarding)
Success Chain - Manage Teams

Step 3: Participate in the Program With Your Customers

Success Chain

You and your customers participate together. You build your customers’ capacity to drive their own success, gain valuable customer insights, and improve customer engagement and collaboration.

  • Everyone focuses on shared success goals
  • Everyone learns to drive change, increase adoption, and achieve their goals using your products and services
  • Everyone has defined success plans that specify  the specific actions you and your customers will take to achieve mutual success. 
  • Everyone gets access to full success  program, tools, resources, and experts

As a result:

  • Your customer better adopt your software and achieves their business goals
  • You get the renewals, expansions, references, feedback, testimonials, and social proof you need to quickly grow and scale

Start Today Risk-Free!

Don’t wait! The sooners you get started, the sooner you and your customers will see results!

  • 30 Day Free trial!
  • Signup now and share with your staff and customers.
  • 200 team licenses start at just $499 per month – much cheaper than hiring a new CSM or providing training just to a few cs staff members!
  • Get immediate access to the full success program, live events, and success experts.

See our FAQs and pricing to learn how our program is infinitely scalable.

Success Chain