Success Chain provides Interim & Fractional CS staffing services for CS leaders and for CS individual contributors.
Are you an experienced CS professional looking for an interim or fractional position? Submit your resume on our careers page.
Do you need a temporary Customer Success (CS) leader to cover staff for a temporary absence (maternity, paternity leave, sabbatical or to accelerate leadership while you take time to hire the right full-time CS leader?
Are you a growing organization that needs an experienced CS leader on a part-time basis to accelerate the development of your CS program?
If so, Success Chain can help!
Success Chain provides you fast access to senior executives who will:
Our CS executives join your internal leadership team, just like any direct-hire leader.
Typically reporting to the C-suite, our interim leaders perform the full range of executive functions.
Do you need temporary access to front-line Customer Success Managers (CSMs) who can work hands-on with customers to drive outcomes, reduce churn, and expand accounts?
Do you not have the time, network, or expertise to effectively recruit short-term CS staff?
Let Success Chain help you meet your interim CS staffing needs!
Our experienced and expert CSM contractors are aligned with our accredited CS framework and CS competency standard. They will:
Our experienced CS individual contributor contractors can be hired on a punctual short term or a more long-term basis, according to your needs.
Success Chain will have periodic meetings with your company to evaluate our contractor performance and next steps. Our CS contractors will: