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Interim & Fractional
Customer Success Staffing

Success Chain provides Interim & Fractional CS staffing services for CS leaders and for CS individual contributors.

Are you an experienced CS professional looking for an interim or fractional position? Submit your resume on our careers page.

Interim & Fractional Customer Success Leaders

Do you need a temporary Customer Success (CS) leader to cover staff for a temporary absence (maternity, paternity leave, sabbatical or to accelerate leadership while you take time to hire the right full-time CS leader?

Are you a growing organization that needs an experienced CS leader on a part-time basis to accelerate the development of your CS program?

If so, Success Chain can help!

Your Challenges

  • Your CS leader may be on temporary leave, and you need to continue their activity during their absence.
  • You need an executive-level CS leader (full or part-time) that can help you quickly build and scale your CS program.
  • You are still growing and need a strong CS leader, but don’t have the need for a full-time resource.
  • You need to move quickly to accelerate your CS program and finding the right external candidate can often take several months.
  • Your internal staff may grow into the leadership role, but they are not ready to lead a high-impact CS program. 
Feel free to email us about our custom solutions. 
Contact us

How You Get Value

Success Chain provides you fast access to senior executives who will:

  • Help immediately with your CS program and lead your CS team.
  • Operate on an interim basis, allowing you the time to find the right candidate to lead the team long-term.
  • Become your fractional CS leader, working with your team on a part-time basis to help you advance your program without the expense of a full-time CS leader.
  • Operate as part of your internal team, with all the responsibility, accountability, and authority of a direct hire resource.
  • Build your CS program, manage your CS staff, meet with customers, and align with other leaders in your organization.
  • Accelerate your CS program to deliver measurable results contributing to your customer outcomes and to your company revenues and profitability.

How CS Leadership Staffing Works

Our CS executives join your internal leadership team, just like any direct-hire leader.

Typically reporting to the C-suite, our interim leaders perform the full range of executive functions. 

CS LEadership Services Includes:

  • Building and managing the CS team, including staffing as needed.
  • Establishing and maturing your CS program and operations.
  • Meeting with customers to ensure their needs are met.
  • Managing the CS budget and ensuring delivery of a profitable CS program.
  • Participating in executive meetings, including presenting to your board.
  • Driving internal alignment and cross-department collaboration.
  • Establishing, measuring, and communicating CS performance metrics.
  • Ensuring the CS program meets key objectives.

Interim CS Front-Line Staff

Do you need temporary access to front-line Customer Success Managers (CSMs) who can work hands-on with customers to drive outcomes, reduce churn, and expand accounts?

Do you not have the time, network, or expertise to effectively recruit short-term CS staff?  

Let Success Chain help you meet your interim CS staffing needs!

Your Challenges

  • You require temporary CS contracting individual contributors to cover maternity, paternity leave or sabbatical time off.
  • You have punctual and urgent operational CSM needs where external additional staff will help accelerate and generate positive impact for your team.
  • While your company is scaling your CS operations, additional external temporary hands-on reinforcement will help keep focus and drive impact.
Contact us

How You Get Value

Our experienced and expert CSM contractors are aligned with our accredited CS framework and CS competency standard. They will:

  • Provide coverage for your temporary CS operational needs such as maternity or paternity leave or to cover for urgent needs whilst hiring for the right candidate/s.
  • Fill punctual needs and gaps in your CS scaling ambitions.
  • Provide immediate expert hands on operational CSM delivery.

How Front-Line CSM Staffing Works

Our experienced CS individual contributor contractors can be hired on a punctual short term or a more long-term basis, according to your needs.

Success Chain will have periodic meetings with your company to evaluate our contractor performance and next steps. Our CS contractors will:

CS FRont-line staffing:

  • Dedicated staff contracted to your company on either a full time or part time basis, according to your needs and budget.
  • Integrate with your existing CS operational team and report to your leadership team.
  • Receive CS coaching from Success Chain on a regular basis to keep them up to speed with CS industry best practices.
  • Quickly become operational and effective after joining your team.

The missing link between new systems and the people using them.

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Locations
  • Bournemouth, England
  • Paris, France
  • Washington DC

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