Details
| First Name | Jason |
| Last Name | Whitehead |
| Nickname (used for @mentions) | jasonwhitehead |
| Current Company | Tri Tuns |
Bio
| About | Welcome to Success Chain! I am one of the co-founders! I help individuals and organizations confidently and comfortably embrace technology so they achieve audacious joy and success!If you are looking to increase user adoption of your internal systems or build a high-impact customer success program, then please get in touch! I help:
I am always interested in meeting others who are interested in exploring how to improve customer success, software adoption, and organizational change programs. Please contact me to share ideas and to learn how I can help you and your organization. |
| Website | |
| City / Town | Washington |
| State / Province | DC |
| Country | USA |
| Key Words | Customer Success User adoption Organizational Change Change Management
|
Employment
| Organization Name | Tri Tuns |
| Job Title | CEO |
| City | Bethesda |
| State / Province | MD |
| Country | USA |
| Start Date | August 1, 2006 |
| Website | |
| Industry | Software / SaaS, Consulting & Professional Services |
| Organization Name | The Jasons Take On… (Podcast Series) |
| Job Title | Co-Host |
| Start Date | November 1, 2018 |
| Responsibilities and Accomplishments | Come join us for our fast-paced, insightful, unplugged conversations with two leading “Jasons” in Customer Success. Jason Noble, a UK based visionary Customer Success executive and leader, and Jason Whitehead, a US based Customer Success and Software Adoption leader, discuss a variety of topics and issues of importance in the field of Customer Success. Each month we explore a new and important topic related to Customer Success, so be sure to join each webinar in the series! Learn more, catch a replay, and subscribe to our newsletter at: https://thejasonstakeon.com/ |
| Organization Name | Customer Success Mastermind |
| Job Title | Co-Founder |
| Start Date | March 1, 2019 |
| Responsibilities and Accomplishments | CS Mastermind is now Success Chain! Customer Success Mastermind is an ongoing professional growth subscription program. It combines the best customer success online training, live-instructor sessions, coaching, toolkits, resources and certification you need to excel through every stage of your customer success career. Join Customer Success Mastermind and take your career to the next level! |
| Organization Name | Chesapeake Bay Organization Development Network |
| Job Title | Director of Membership (Board of Directors) |
| Start Date | July 1, 2008 |
| End Date | June 30, 2010 |
| Website | |
| Responsibilities and Accomplishments | Provide strategic direction and hands-on leadership for the premier non-profit association serving Organization Development professionals in the Washington, DC area. Serve as the Chair of the Membership Committee and the Chair of the Technology/Website Redesign Committee. Provide oversight as a member of the Audit Committee.• Championed the first ever comprehensive strategic organizational analysis and planning effort for the 25 year old organization. Lead committee in identifying member needs, reviewing current competitive environment, analyzing strengths, developing a future vision, and defining recommendations for evolving the organization.• Successfully developed and lead efforts to increase membership, develop strategic partnerships, increase volunteer participation, and improve customer service and issue management processes. |
| Organization Name | Inforte (Now Business & Decision) |
| Job Title | Manager |
| Start Date | August 1, 2004 |
| End Date | August 1, 2006 |
| Responsibilities and Accomplishments | Delivered organization development, process definition, system implementation, and project management expertise to deliver successful Customer Relationship Management (CRM) systems for multiple global clients. |
| Organization Name | Texas Instruments |
| Job Title | CRM Systems Manager |
| Start Date | November 1, 2000 |
| End Date | July 1, 2004 |
| Responsibilities and Accomplishments | Transformed ineffective Siebel CRM implementation into a successful worldwide system. Directed all aspects of the CRM program including formulating strategy, defining business processes, developing the systems, managing project team members, and conducting vendor negotiations. |
| Organization Name | Extraprise (Now Quick Pivot) |
| Job Title | Consultant |
| Start Date | April 1, 1999 |
| End Date | October 31, 2000 |
| Responsibilities and Accomplishments | Responsible for numerous system implementation activities associated with enterprise-wide deployment of CRM systems.• Planned and facilitated requirements gathering workshops, re-engineered business processes, and performed the full range of IT development activities. Created and delivered custom training program to clients’ IT staff.• Led client team in defining a change management strategy for deploying Siebel CRM to 900+ users worldwide. |
| Organization Name | Cap Gemini America |
| Job Title | Consultant |
| Start Date | October 1, 1997 |
| End Date | March 31, 1999 |
| Responsibilities and Accomplishments | Provided information system expertise on a variety of projects involving system implementations, Program Management Office (PMO) development, and sales support for an international IT consulting firm. |
| Organization Name | Defense Fuel Supply Center |
| Job Title | Contract Specialist |
| Start Date | July 7, 1995 |
| End Date | September 1, 1996 |
| Responsibilities and Accomplishments | Responsible for pre-award and post-award contracting activities involving multi-million dollar procurements of petroleum products for various military and federal government agencies. Successfully developed solicitations, performed price analysis, evaluated competitive bids, conducted contract negotiations, and managed contracts. |
Education & Awards
| College, University, or Certifying Organization | George Washington University (GW) |
| Degree or Certification | BBA |
| Brief Description | Bachelor of Business Administration. Major in finance. Minor in Psychology. |
| College, University, or Certifying Organization | London School of Economics (LSE) |
| Degree or Certification | Master of Science: Analysis, Design & Management of Information Systems (ADMIS) |
| College, University, or Certifying Organization | Johns Hopkins University (JHU) |
| Degree or Certification | Master of Science: Organizational Development & Strategic Human Resources |
