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Details

First Name

Jason

Last Name

Whitehead

Nickname (used for @mentions)

jasonwhitehead

Current Company

Tri Tuns

Bio

About

Welcome to Success Chain! I am one of the co-founders!

I help individuals and organizations confidently and comfortably embrace technology so they achieve audacious joy and success!If you are looking to increase user adoption of your internal systems or build a high-impact customer success program, then please get in touch!

I help:

  • Organizations of all sizes and complexities fill the value gap between technology and people in rapidly changing, complex environments, so they get more value from their IT investments.
  • Bridge the gap between SaaS buyers and SaaS vendors so that both parties are successful.
  • Ensure a positive ROI for software buyers and a reduced churn for software vendors through higher user adoption.

I am always interested in meeting others who are interested in exploring how to improve customer success, software adoption, and organizational change programs. Please contact me to share ideas and to learn how I can help you and your organization. 

Website

https://www.successchain.net

City / Town

Washington

State / Province

DC

Country

USA

Key Words

Customer Success

User adoption

Organizational Change

Change Management

 

Employment

Organization Name

Tri Tuns

Job Title

CEO

City

Bethesda

State / Province

MD

Country

USA

Start Date

August 1, 2006

Website

trituns.com

Industry

Software / SaaS, Consulting & Professional Services

Organization Name

The Jasons Take On… (Podcast Series)

Job Title

Co-Host

Start Date

November 1, 2018

Responsibilities and Accomplishments

Come join us for our fast-paced, insightful, unplugged conversations with two leading “Jasons” in Customer Success. Jason Noble, a UK based visionary Customer Success executive and leader, and Jason Whitehead, a US based Customer Success and Software Adoption leader, discuss a variety of topics and issues of importance in the field of Customer Success.

Each month we explore a new and important topic related to Customer Success, so be sure to join each webinar in the series!

Learn more, catch a replay, and subscribe to our newsletter at: https://thejasonstakeon.com/

Organization Name

Customer Success Mastermind

Job Title

Co-Founder

Start Date

March 1, 2019

Responsibilities and Accomplishments

CS Mastermind is now Success Chain!

Customer Success Mastermind is an ongoing professional growth subscription program. It combines the best customer success online training, live-instructor sessions, coaching, toolkits, resources and certification you need to excel through every stage of your customer success career. Join Customer Success Mastermind and take your career to the next level!

Organization Name

Chesapeake Bay Organization Development Network

Job Title

Director of Membership (Board of Directors)

Start Date

July 1, 2008

End Date

June 30, 2010

Website

cbodn.wildapricot.org

Responsibilities and Accomplishments

Provide strategic direction and hands-on leadership for the premier non-profit association serving Organization Development professionals in the Washington, DC area. Serve as the Chair of the Membership Committee and the Chair of the Technology/Website Redesign Committee. Provide oversight as a member of the Audit Committee.• Championed the first ever comprehensive strategic organizational analysis and planning effort for the 25 year old organization. Lead committee in identifying member needs, reviewing current competitive environment, analyzing strengths, developing a future vision, and defining recommendations for evolving the organization.• Successfully developed and lead efforts to increase membership, develop strategic partnerships, increase volunteer participation, and improve customer service and issue management processes.

Organization Name

Inforte (Now Business & Decision)

Job Title

Manager

Start Date

August 1, 2004

End Date

August 1, 2006

Responsibilities and Accomplishments

Delivered organization development, process definition, system implementation, and project management expertise to deliver successful Customer Relationship Management (CRM) systems for multiple global clients.

Organization Name

Texas Instruments

Job Title

CRM Systems Manager

Start Date

November 1, 2000

End Date

July 1, 2004

Responsibilities and Accomplishments

Transformed ineffective Siebel CRM implementation into a successful worldwide system. Directed all aspects of the CRM program including formulating strategy, defining business processes, developing the systems, managing project team members, and conducting vendor negotiations.

Organization Name

Extraprise (Now Quick Pivot)

Job Title

Consultant

Start Date

April 1, 1999

End Date

October 31, 2000

Responsibilities and Accomplishments

Responsible for numerous system implementation activities associated with enterprise-wide deployment of CRM systems.• Planned and facilitated requirements gathering workshops, re-engineered business processes, and performed the full range of IT development activities. Created and delivered custom training program to clients’ IT staff.• Led client team in defining a change management strategy for deploying Siebel CRM to 900+ users worldwide.

Organization Name

Cap Gemini America

Job Title

Consultant

Start Date

October 1, 1997

End Date

March 31, 1999

Responsibilities and Accomplishments

Provided information system expertise on a variety of projects involving system implementations, Program Management Office (PMO) development, and sales support for an international IT consulting firm.

Organization Name

Defense Fuel Supply Center

Job Title

Contract Specialist

Start Date

July 7, 1995

End Date

September 1, 1996

Responsibilities and Accomplishments

Responsible for pre-award and post-award contracting activities involving multi-million dollar procurements of petroleum products for various military and federal government agencies. Successfully developed solicitations, performed price analysis, evaluated competitive bids, conducted contract negotiations, and managed contracts.

Education & Awards

College, University, or Certifying Organization

George Washington University (GW)

Degree or Certification

BBA

Brief Description

Bachelor of Business Administration.  Major in finance. Minor in Psychology.

College, University, or Certifying Organization

London School of Economics (LSE)

Degree or Certification

Master of Science: Analysis, Design & Management of Information Systems (ADMIS)

College, University, or Certifying Organization

Johns Hopkins University (JHU)

Degree or Certification

Master of Science: Organizational Development & Strategic Human Resources