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    • Success Program
      • For Customer Success
      • For Change Management & User Adoption
      • Why Success Chain
      • How it Works
      • Use Cases
      • FAQs
      • Price
    • Community
      • What it is
      • Join The Community
    • Success Hub
      • Success Hub Store
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    Success Chain

    Increase Customer Success with Equivalent Metrics

    What is the point of having data and metrics if you don't use them to make better decisions and take action? Your Success Metrics Need to Drive Action…
    Jason Whitehead December 15, 2020
    Success Chain

    The Big Bold Secret to SaaS Growth!

    Do you want to boldly grow your SaaS company in 2020 ? and beyond? You need to fundamentally change your business model and your mindset to focus on c…
    Jason Whitehead January 21, 2020
    Success Chain

    Don’t You Dare Tell them “What’s In It For Me?” (WIIFM). Do this instead.

    You just spent a pile of money on a great new piece of software. It promises to streamline your operations, save money, grow revenues, improve…

    Jason Whitehead December 10, 2019
    Success Chain

    4 Steps To Develop a Proactive, Confident CS Team

    Confident Customer Success Managers When we ask clients what they most want to have as an outcome from Customer Success (CS) training, they often indicate…

    Jason Whitehead November 9, 2019
    Success Chain

    User Adoption & The 20-Year Renewal

    Who wouldn’t like to secure 20 years’ worth of renewals with each of their customers? Well, it is possible. If you sell on a subscription…

    Jason Whitehead October 5, 2019
    Success Chain

    The Top 2 Questions Customer Success Managers Should Ask in Every Meeting

    Many Customer Success Managers (CSMs) struggle with lacking the confidence, or the experience, to have the most productive conversations with their clients. They tend to…

    Jason Whitehead June 28, 2019
    Success Chain

    When Will You Lose Your First SaaS Sale Because Your Customer Success Services Are Not Market Competitive?

    Old School SaaS Sales: Focus on the Product My how quickly things have changed. It seems like only yesterday, SaaS vendors were worried that getting…

    Jason Whitehead June 6, 2019
    Success Chain

    3 Steps to Build Better Customer Success Relationships: “The Go-Slow to Go-Fast Approach”

    Many well-intentioned CS professionals are so focused on the details of their product or service and are in a rush to get the customer to…

    Jason Whitehead May 31, 2019
    Success Chain

    How to Accelerate And Sustain High Software User Adoption

    You need a user adoption strategy We have found that the best way for organizations to “boost” and then “sustain” high software user adoption is…

    Jason Whitehead May 1, 2019
    Success Chain

    Customer Success Metrics that Increase Executive Support

    You need to have clear executive support if your customer success program is going to survive. What metrics and measures do you need to prove…

    Jason Whitehead May 1, 2019
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    Success Chain℠ is an innovative new approach that helps suppliers and customers achieve greater levels of success. Success Chain unites suppliers and customers so both parties achieve more together than either can on its own.

    Success Program

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    © 2020 – Tri Tuns, LLC, Success Track Enterprise, and The Customer Success Pioneer LTD. All Rights Reserved.

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