The New SaaS Sales: Treat Perspective Software Buyers Like Investors, Not Customers
If you are a software vendor, consider this: What would it look like if you approached each sale like you were trying to raise investment…
If you are a software vendor, consider this: What would it look like if you approached each sale like you were trying to raise investment…
This guest blog was written by Jason Noble, a UK-based expert in Customer Success. Jason is also a co-host of, “The Jasons Take On…” a…
When customer success (CS) first came into the mainstream, many vendors focused firmly on their product. They were very focused on specific features and functions.…
If you are like many customer success managers, you are probably extremely focused on the question: “Will our customers be successful with OUR software?” You…
For years, long before the invention of SaaS, software vendors could make tons of sales by selling customers on the idea that software would solve…
I recently watched this great video from Sustainable Human that tells the story about how reintroducing just 14 wolves to Yellowstone National Park in 1995…
The most amazing thing happened after the recent World Cup game. The Japanese spectators all cleaned up after themselves in the stadium. Many of them…
The rise of the digital workplace is changing how people collaborate and conduct work, forcing us to reexamine a lot of assumptions and rote behaviors.…
Most organizations are surprised by how difficult it is to get people to adopt new technology. The worst mistake people make The biggest mistake many…
Customer Success provides a solid foundation for a company to grow and scale with customers for life. In today’s competitive market, SaaS providers fully depend…
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