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    • Success Program
      • For Customer Success
      • For Change Management & User Adoption
      • Why Success Chain
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    Success Chain

    The New SaaS Sales: Treat Perspective Software Buyers Like Investors, Not Customers

    If you are a software vendor, consider this: What would it look like if you approached each sale like you were trying to raise investment…

    Jason Whitehead March 11, 2019
    Success Chain

    What About The Customer?

    This guest blog was written by Jason Noble, a UK-based expert in Customer Success. Jason is also a co-host of, “The Jasons Take On…” a…

    Jason Noble January 20, 2019
    Success Chain

    5 Must Do Steps for People-Centric Customer Success

    When customer success (CS) first came into the mainstream, many vendors focused firmly on their product. They were very focused on specific features and functions.…

    Jason Whitehead November 13, 2018
    Success Chain

    The Very First Question a Customer Success Team Needs to Ask

    If you are like many customer success managers, you are probably extremely focused on the question: “Will our customers be successful with OUR software?” You…

    Jason Whitehead November 1, 2018
    Success Chain

    The Secret to Get Your Customers to Drive Software Adoption on Their Own

    For years, long before the invention of SaaS, software vendors could make tons of sales by selling customers on the idea that software would solve…

    Jason Whitehead October 19, 2018
    Success Chain

    What Customer Success and Software Adoption Teams Can Learn From Nature!

    I recently watched this great video from Sustainable Human that tells the story about how reintroducing just 14 wolves to Yellowstone National Park in 1995…

    Jason Whitehead October 16, 2018
    Success Chain

    The World Cup, Software Adoption and Customer Success

    The most amazing thing happened after the recent World Cup game. The Japanese spectators all cleaned up after themselves in the stadium. Many of them…

    Jason Whitehead June 20, 2018
    Success Chain

    Learning To Drive Digital Transformation: Lessons From Roommates & House Guests

    The rise of the digital workplace is changing how people collaborate and conduct work, forcing us to reexamine a lot of assumptions and rote behaviors.…

    Jason Whitehead June 18, 2018
    Success Chain

    Why is User Adoption so Hard?

    Most organizations are surprised by how difficult it is to get people to adopt new technology. The worst mistake people make The biggest mistake many…

    Jason Whitehead April 27, 2018
    Success Chain

    How to Increase Customer Success and Reduce Customer Churn

    Customer Success provides a solid foundation for a company to grow and scale with customers for life. In today’s competitive market, SaaS providers fully depend…

    Jason Whitehead April 19, 2018
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    Success Chain℠ is an innovative new approach that helps suppliers and customers achieve greater levels of success. Success Chain unites suppliers and customers so both parties achieve more together than either can on its own.

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