Looking for professional development, training or anything to do with advancing your customer success?

You’ve come to the right place.

Professional Development

We pair you with a customer success expert who will get to know your business team inside and out and then create a customized roadmap tailored to your needs.

This is so much more than a one-and-done training class – Learn how to get from where you are to where you need to be by applying our proven systems.  

Customer Success Consulting

Consulting with us takes things to a whole new level. Not only will your Success Chain expert show you what to do, they will also do all the up-front grunt work for you. 

You can expect implementation of proven and custom-tailored strategies that you’ll then use to shape your future. Build professional development capabilities and start improving customer experience and increasing revenue.

Customer Success Workshops

Borrow form our expertise and experience to enrich your events.

We love to deliver keynote speeches, company-wide ideation, alignment sessions, and week-long retreats centered on customer success all across the globe! It’s our pleasure to get to meet you in person in this way. 

Proven Approach
Tested across multiple industries and companies
of all sizes

Results-Driven Outputs
Using roadmaps, playbooks, strategies, implementation tools

Expertly Tailored
to Your unique
business model
and needs

We prioritize listening to our customers to find the best approach

Specialized Expertise
in change management

Specialized Expertise
in user adoption

What Our Clients Say

Customer Success Vice President

"Success Chain's unique approach was hugely valuable to our team. We got out of the weeds and thought more strategically about solving the macro challenges that we faced."

CSM Director

"Success Chain developed a very comprehensive on-line program that includes great tools, resources, and best practices that enhanced my knowledge as a leader in Customer Success Management."

Global B2B Customer Success Head
Financial Times

"As a Senior Executive, I continue to apply the Success Chain principles to my work - it transcends industries and is always reliably well thought out, practical and actionable. I started to see things with much more clarity."

Whether you’re an experienced Customer Success leader, or completely new to the field, we can support you in achieving your goals.

My primary goal is to...

1. Optimize your customer success team's processes and performance

Success Chain helps you build and mature a high-functioning, high-impact Customer Success team. From playbooks and processes to Customer Success skills and professional development, we have you covered!   Once a team has been set up, we will teach you how to train key personnel in best practices, from onboarding new users to following up when it comes time to renew. We will help you:
  • Define Customer Success strategies and organization
  • Create internal team structure and organizational standards
  • Build customer segmentation plans and journey maps
  • Create digital (low-touch), medium & high-touch Customer Success programs
  • Provide Customer Success professional development services
  • Optimize follow-up strategies based on our OPT-IN™ methodology

2. Align the entire company around customer success outcomes

Customer Success is more than just a department. We help you embed a focus on customer outcomes across your entire organization, thus creating a structure where everyone in your organization goes above and beyond to meet both internal and customers’ needs. 

Using our Change Management expertise, we will help you:

  • Develop corporate-wide vision and buy-in for a Customer Success mindset
    • This goes way beyond instituting a Customer Success department
  • Align sales, marketing, accounts and product development teams around Customer Success
  • Build customer segmentation plans and journey maps
  • Manage change within your organization
  • Improve renewals, retention, and expansions– to increase Net Revenue Retention!

3. Engage customers so they gain ongoing value & increase adoption and renewals

Applying our deep expertise in User Adoption, we will help you better engage your customers so they quickly achieve and perceive maximum value from your products and services. We do this by anticipating and meeting their needs, and identifying unrecognized needs.

Your customers will increase adoption and renewals – everybody wins.

We will help you:

  • Optimize onboarding to achieve faster time to value
  • Help customer-fronting stakeholders better succeed in their roles to drive adoption and performance
  • Provide tools and methods to close functionality gaps so customers accelerate their user adoption
  • Optimize measurement and perception of added value for customers