Our tailored customer success consulting services address the main industry challenges faced by customer success leaders and teams at different stages in their development.
Our consulting “accelerator” services include:
If you are looking for other customer success services, please ask us about our custom solutions solutions.
Are you looking for a customer success professional development program that upskills your team AND delivers improved on the job performance?
The Success Chain professional development program is a progressive “on the job” program. The program allows participants to learn, put into practice and shine on the job.
Our winning formula includes great content, exceptional delivery, and ongoing coaching and support that result in improved performance.
Success Chain provides interim CS staffing services for CS leaders and for CS individual contributors.
You may need a temporary CS leader to cover staff for a temporary absence such as maternity, paternity leave, a sabbatical year out or to accelerate leadership while searching for the right permanent CS leader.
Success Chain provides you short-term access to the qualified customer professionals you need to get through brief periods of disruption.
"Success Chain's unique approach was hugely valuable to our team. We got out of the weeds and thought more strategically about solving the macro challenges that we faced."
"Success Chain developed a very comprehensive on-line program that includes great tools, resources, and best practices that enhanced my knowledge as a leader in Customer Success Management."
"As a Senior Executive, I continue to apply the Success Chain principles to my work - it transcends industries and is always reliably well thought out, practical and actionable. I started to see things with much more clarity."
Success Chain helps you build and mature a high-functioning, high-impact Customer Success team. From playbooks and processes to Customer Success skills and professional development, we have you covered! Once a team has been set up, we will teach you how to train key personnel in best practices, from onboarding new users to following up when it comes time to renew.
We will help you:
Customer Success is more than just a department. We help you embed a focus on customer outcomes across your entire organization, thus creating a structure where everyone in your organization goes above and beyond to meet both internal and customers’ needs.
Using our Change Management expertise, we will help you:
Applying our deep expertise in User Adoption, we will help you better engage your customers so they quickly achieve and perceive maximum value from your products and services. We do this by anticipating and meeting their needs, and identifying unrecognized needs.
Your customers will increase adoption and renewals – everybody wins.
We will help you: