Customer Success Services That Drive Adoption, Retention, and Growth

Need consulting, development, interim staff, or services for customer success?

Customer Success Services

Customer Success Consulting

CS Training & Coaching

Interim/Fractional
CS Staffing

Customer Success Consulting

Our tailored customer success consulting services address the main industry challenges faced by customer success leaders and teams at different stages in their development.

Our consulting “accelerator” services include: 

Personalized Customer Success Strategy Roadmap + Implementation 
Scaling Customer Success Operations  
Proving the Value of Customer Success 
Accelerated Adoption of Software
Customer Journey Mapping

If you are looking for other customer success services, please ask us about our custom solutions solutions.

Customer Success eLearning, Training & Coaching

Are you looking for a customer success training and professional development program that upskills your team AND delivers improved on the job performance?

Do you want a comprehensive eLearning program that covers both Customer Success and User Adoption?

The Success Chain professional development program enables participants to learn, put into practice and shine on the job.

Our winning formula includes great content, exceptional delivery, and ongoing coaching and support that result in improved performance.

Customer Success Interim/Fractional Staffing

Success Chain provides interim & fractional CS staffing services for CS leaders and for CS individual contributors.

When you are not ready for a full-time hire, but still need to advance your CS program, we can help.

Success Chain provides you highly qualified CS professionals for extended part-time roles (fractional staff) or on a fixed-term basis (interim staff).

Proven Approach
Tested across multiple industries and companies
of all sizes

Results-Driven Outputs
Using roadmaps, playbooks, strategies, implementation tools

Expertly Tailored
to Your unique
business model
and needs

Customer-Centric
We prioritize listening to our customers to find the best approach

Specialized Expertise
in change management

Specialized Expertise
in user adoption

What Our Clients Say

Srikant Chellappa

President/CEO and Co-Founder

Engagedly

"Success Chain's services have been the driving force in transforming our customer success operations at Engagedly. Their comprehensive customer success evaluation and development roadmap provided

PAUL BROWN

Customer Success Vice President

Spirable

"Success Chain's unique approach was hugely valuable to our team. We got out of the weeds and thought more strategically about solving the macro challenges that we faced."

PHYLLIS WINDHAM

CSM Director

"Success Chain developed a very comprehensive on-line program that includes great tools, resources, and best practices that enhanced my knowledge as a leader in Customer Success Management."

SHANNON HAMMER

Global B2B Customer Success Head

Financial Times

"As a Senior Executive, I continue to apply the Success Chain principles to my work - it transcends industries and is always reliably well thought out, practical and actionable. I started to see things with much more clarity."

Whether you’re an experienced Customer Success leader, or completely new to the field, we can support you in achieving your goals.

My primary goal is to...

1. Optimize my team’s processes and performance

2. Align the entire company around Customer Success outcomes

3. Engage customers so they gain ongoing value & increase adoption and renewals

1. Optimize my customer success team's processes and performance

Success Chain helps you build and mature a high-functioning, high-impact Customer Success team. From playbooks and processes to Customer Success training and professional development, we have you covered!

We will help you:

Define Customer Success strategies and organization
Create internal team structure and organizational standards
Build customer segmentation plans and journey maps
Create digital (low-touch), medium & high-touch Customer Success programs
Provide Customer Success training & Professional development services

2. Align the entire company around customer success outcomes

Customer Success is more than just a department. We help you embed a focus on customer outcomes across your entire organization, thus creating a structure where everyone in your organization goes above and beyond to meet both internal and customers’ needs.

Using our Change Management expertise, we will help you:

Develop corporate-wide vision and buy-in for a Customer Success mindset
Align sales, marketing, accounts and product development teams around Customer Success
Build customer segmentation plans and journey maps
Improve renewals, retention, and expansions – to increase Net Revenue Retention!

3. Engage customers so they gain ongoing value & increase adoption and renewals

Applying our deep expertise in User Adoption, we will help you better engage your customers so they quickly achieve and perceive maximum value from your products and services.

Your customers will increase adoption and renewals – everybody wins.

We will help you:

Optimize onboarding to achieve faster time to value
Help your customers better succeed in driving adoption of your software
Provide tools and methods to close functionality gaps so customers accelerate their user adoption
Optimize measurement and perception of added value for customers

ROI Calculator

Want to see a custom report of the benefit Customer Success Consulting could have on your business?

Schedule a quick complimentary call where we’ll walk you through our Customer Success ROI Calculator.

Customer Success Services That Drive Adoption, Retention, and Growth