Adopt Chain: Drive Renewals and Expansion Through Better User Adoption

Give your customers the knowledge and tools to succeed — and keep buying.

Empower them to embrace change and realize measurable value from your software.

The Real Cost of Poor Adoption

Most churn and missed upsells happen after the sale — not because your product failed, but because customers never fully adopted it.

Poor user adoption leads to:

Increased customer churn
Reduced opportunities for upsells
Damaged reputation
Decline in financial performance
Upset investors

Customers won’t buy more until they fully utilize what they already have, creating a cycle of stalled growth and missed revenue.

How much longer would your customers stay if they fully adopted your solution?
What expansion deals are you leaving on the table because usage – and value – is too low?

What Is Adopt Chain?

Adopt Chain is a complete, scalable adoption enablement program that SaaS vendors can offer their customers — without adding work for your internal teams.

It provides your customers with expert-led training, a vibrant learning community, and ongoing live support to help them lead change, increase usage, and achieve measurable business results from your software.

You simply choose the service tier — Elevate, Ignite, or Transform — based on your company goals and customer engagement strategy.

How Adopt Chain Strengthens Every Part of Your Customer Journey

Adopt Chain operationalizes adoption across your entire customer lifecycle — aligning your internal teams and your customers around one repeatable system for success.

Enable Your GTM Team

Equip your sales and marketing teams to start adoption conversations early. They’ll learn how to qualify prospects for readiness, set realistic expectations, and build trust that drives faster, more confident deals.

Empower Your Customers

Help customers lead their own adoption success. Through expert-led eLearning, live peer sessions, and toolkits, they’ll learn how to drive change, increase usage, and achieve measurable ROI from your software.

Elevate Your Operations

Give your onboarding and Customer Success teams a consistent framework and language for driving adoption. They’ll have the tools and confidence to guide every customer from implementation through renewal.

What Is included in each Service Tier?

Each Adopt Chain tier gives your customers unlimited access to our core user adoption enablement program — including eLearning, templates, and community support.

As you move up, you unlock monthly live learning sessions and quarterly private strategy workshops that deepen engagement, accelerate adoption, and drive measurable business outcomes.

Elevate

Unlimited eLearning + Online Community

Best for: SaaS vendors who want to scale adoption training without adding CS headcount.

Learn More

Your customers get full access to our flagship course: Master Proactive Software User Adoption Strategies.

Designed for project teams, business stakeholders, and change agents, this course helps customers:

• Build scalable, behavior-driven adoption plans
• Align internal stakeholders and overcome resistance
• Sustain adoption and business value over time

Includes:
✅ Self-paced learning modules
✅ Practical frameworks and exercises
✅ Access to our online community for shared learning and support

Ignite

Everything in Elevate + Monthly Live Learning

Best for: SaaS vendors who want consistent customer engagement and ongoing adoption reinforcement – without adding CS workload.

Learn More

Everything in Elevate, plus:
✅ Monthly live peer learning sessions led by Success Chain experts
✅ Real-time Q&A, adoption discussions, and peer insights
✅ Session invites and reminders managed by our team

Why it matters:
These sessions keep your customers actively learning and talking about adoption. They help participants:
• Reflect on how they’re using your product
• Learn from peers solving similar challenges
• Stay focused on value realization and organizational change best practices

Transform

Everything in Ignite + Quarterly Workshops

Best for: SaaS vendors focused on retention, expansion, and large-scale customer outcomes.

Learn More

Everything in Ignite, plus:
✅ Quarterly 60–90 minute private virtual workshops
✅ Exclusive to your customers — not open to others
✅ Co-delivered by Success Chain and your CS or customer team
✅ Custom content aligned to your product roadmap and strategic goals

Use Transform to:
• Drive adoption of new features or workflows
• Support high-risk or strategic customer segments
• Prepare customers for major releases or rollouts
• Facilitate executive-level adoption planning

What Your Customers Will Learn

Your customers get access to our flagship course:

“Master Proactive Software User Adoption Strategies”

This expert-led program teaches proven strategies to help your customers:

Align stakeholders and manage resistance
Build behavior-focused adoption plans
Communicate change effectively
Embed adoption into day-to-day operations
Sustain long-term software success

Participants gain practical tools and frameworks they can apply immediately — whether launching a new system or reviving a struggling implementation.

👉 View Full Course Curriculum

Trusted by SaaS vendors and software buyers worldwide to drive measurable adoption results.

Testimonials

"I recently completed the new user adoption course by Success Chain, “Master Proactive Software User Adoption Strategies,” and found it to be a huge help to my own education on rolling out transformative software initiatives.

Success Chain’s course is like a master class on user adoption and these strategies will provide the foundation for not only successful software rollouts but identifies a game plan for long term success of a company’s software investment.

This course is both concise and loaded with tips on managing a software investment and making sure it succeeds from the beginning. I’m grateful to be able to study this material. I know it will have a positive impact in helping clients extract great value from their software implementations."

Sydnee Lalwani

Senior CSM

"Taking this course, I walked away understanding how to engage and communicate in a way that inspires users to adopt and enable users at before, go-live, and after go-live.

If you have any questions about how to drive user adoption, then you want to complete Success Change new Adoption Strategy Course. I have not been more clear on what it is that I need to do to sustain adoption year over year."

Mike Ferry

Senior CSM

How It Works

3 Simple Steps

Adopt Chain is quick to launch and easy to integrate with your existing customer journey. Here’s how you get started:

Sign up and pick your package

We’ll guide your team through a short onboarding session to align on your goals and map Adopt Chain into your customer lifecycle.

Embed access links during onboarding

Add your unique customer access link or code to your implementation and onboarding materials — it only takes minutes.

Your customers start learning and driving adoption

From day one, customers gain instant access to expert-led learning and live sessions. You can be up and running in just a few days, with no extra work for your CS team.

Why Ongoing Access Matters

Adoption isn’t a one-time event — it’s an ongoing challenge. Without continous reinforcement, momentum fades and value declines.

Adopt Chain helps you keep customers engaged, aligned, and growing long after go-live.

New customers onboard every month
Staff turnover = lost adoption knowledge
New features require new behavior
Sustained adoption = sustained revenue

With Adopt Chain, you turn ongoing change into ongoing opportunity.

Still Exploring? Start with Our Free Training for SaaS Leaders

Turn Every Customer Into a Success Story.

Fix Adoption. Accelerate Renewals. Unlock Predictable Growth.

Before you roll out Adopt Chain, watch our free 29-minute training that shows how SaaS vendors are turning user adoption into their next growth engine.

🎥 Watch the Free Training for SaaS Leaders

In this session, you’ll learn how to:

Identify the hidden causes of poor user adoption.
Quantify what low adoption is really costing your company.
Apply a proven framework to operationalize adoption at scale.
Shorten your path to revenue with the Adopt Chain system.

👉 Watch the Free Training

(no sign-up required.)

Turn Adoption into Your Competitive Advantage

Adopt Chain helps your customers achieve measurable results — so you win more deals, renew more accounts, and grow faster.

Win More Deals

Stand out in the sales process by offering a proven adoption enablement system focused on real business outcomes.

Drive Renewals

Help customers realize value faster, making renewal conversations easier and more predictable.

Boost Expansion

Create natural upsell opportunities by ensuring customers fully adopt and achieve success with your product.

Lower Churn Risk

Address adoption challenges early and proactively to reduce frustration, disengagement, and churn.

Prove ROI

Give your customers a clear path to measurable value - not just feature usage.

Scale Without Headcount

Deliver high-impact adoption enablement without adding workload to your internal CS or onboarding teams.

Pricing Overview

Our pricing is based on your company’s ARR and includes unlimited customer access to the Adopt Chain program.

This structure reflects the value your customers will realize — and the revenue impact you’ll gain — as adoption, retention, and expansion improve.

Founding Partner Launch Pricing: starts at $10,000/year
Available through January 31, 2026

Frequently Asked Questions

Adopt Chain

What is Adopt Chain?

Adopt Chain is a complete adoption enablement system designed by Success Chain to help SaaS vendors and their customers achieve measurable results from software.

It combines expert-led eLearning, live peer sessions, and optional private workshops into a scalable, ready-to-run program that operationalizes adoption across your customer base.

Each tier includes unlimited access to our eLearning course and community. Ignite adds monthly live group sessions, and Transform includes quarterly private workshops for your customer base.
How does Adopt Chain benefit my company (SaaS vendor)?

Adopt Chain helps SaaS vendors reduce churn, accelerate renewals, and unlock predictable growth.

When your customers know how to drive adoption, they achieve results faster, renew more often, and expand more confidently — all with less effort from your CS team.

It’s a plug-and-play way to scale customer success without hiring additional staff or building new internal programs.
How does Adopt Chain help my customers (software buyers)?

Adopt Chain equips your customers with the skills, structure, and confidence to drive user adoption and lead change inside their organizations.

They learn how to align teams, communicate effectively, and sustain long-term software success — turning your solution into an essential part of how they work and deliver value.
How can Adopt Chain be used in our onboarding program?

Adopt Chain integrates easily into your onboarding process. By introducing it early — even during implementation — you prepare customers to lead internal change from day one.

This ensures faster time-to-value, smoother go-lives, and higher adoption rates, setting the stage for long-term renewals and expansion.
Are there limits on how many customers we can give this to?

No. You can offer Adopt Chain to as many of your customers as you want, as long as they’re actively using your product and meet the eligibility criteria.
Can Adopt Chain help with existing customers struggling with adoption?

Yes! Adopt Chain is ideal for re-engaging accounts where adoption has stalled. It helps you diagnose adoption barriers, build momentum, and transform at-risk customers into renewal-ready advocates.
How is pricing determined?

Pricing is based on your company’s ARR and reflects the value realized across your customer base. All tiers include unlimited customer access, so the pricing scales with the size and impact of your customer portfolio.
What is the contract length?

All Adopt Chain packages require a minimum 12-month commitment and requires an annual upfront payment . Quarterly payment options are available with a 5–10% administrative premium.
Can we upgrade tiers later?

Yes! You can upgrade to a higher service tier (e.g., from Elevate to Ignite or Transform) at any time during your contract. We’ll pro-rate your upgrade fee based on the time remaining.
How long do customers have access?

Customers retain full access for as long as your company is enrolled, ensuring continuity and consistency in their adoption efforts.
How do I get started with Adopt Chain?

Getting started with Adopt Chain is easy and risk-free. You can be live with Adopt Chain in days, not months.

Simply schedule a consultation with us to discuss your specific needs and how our program can benefit your organization.

When you join the program, we provide you with a unique URL and code you can provide to customers, to give them instant, free access to our eLearning program. You can embed this into your automated customer onboarding process.
What makes your eLearning course unique?

Our eLearning course, Master Proactive Software User Adoption Strategies, is action-oriented and outcome-focused.

It goes beyond feature training — teaching participants how to lead behavior change, remove adoption barriers, and connect technology use to measurable business results.

Every lesson includes practical tools and templates your customers can apply immediately.

You can view the course here.
How do live monthly sessions work?

Our monthly live sessions provide real-time expert guidance, peer collaboration, and accountability to keep customers moving forward.

They’re led by adoption experts and designed to help participants solve real-world challenges, reinforce what they learned in the eLearning, and sustain adoption momentum.
How do the quarterly workshops work?

Quarterly workshops are private, vendor-specific sessions for your customer base. Each 60–90 minute workshop is co-delivered by Success Chain and your CS team, focused on real adoption priorities — like driving feature adoption, supporting at-risk accounts, or enabling upcoming product launches.

We handle logistics and ensure each session produces measurable outcomes and renewed enthusiasm for your product.

Adopt Chain: Drive Renewals and Expansion Through Better User Adoption

Give your customers the knowledge and tools to succeed — and keep buying.

The Real Cost of Poor Adoption

How Adopt Chain Strengthens Every Part of Your Customer Journey

Enable Your GTM Team

Empower Your Customers

Elevate Your Operations

What Is included in each Service Tier?

Elevate

Ignite

Transform

Why Ongoing Access Matters

Still Exploring? Start with Our Free Training for SaaS Leaders

Turn Every Customer Into a Success Story.

🎥 Watch the Free Training for SaaS Leaders

Turn Adoption into Your Competitive Advantage

Win More Deals

Drive Renewals

Boost Expansion

Lower Churn Risk

Prove ROI

Scale Without Headcount

Pricing Overview

Adopt Chain

Get Adopt Chain and Accelerate Customer Adoption of Your Software!

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