Customer Success Competency Standard (Customer Success Association)

The goal of the Customer Success Competency Standard is to provide the first standard for customer success professionals to have the vocabulary, knowledge and skill sets to carry out their role. This standard has been created by The Customer Success Association in collaboration with customer success professionals, including the Success Chain co-founders.




Join the Customer Success Association

We’re about helping you retain and optimize your company’s customer relationships.

The goal of The Customer Success Association is to provide you with access to the most relevant information about the continuing development of the profession, and to help connect you with others of the global Customer Success community for networking, conversation and learning. 

Our resources include The Customer Success Library of white papers, research reports and other content, an online discussion Forum with over 40,000 participants worldwide, some specific services, and a community Customer Success Directory of resources.  Our members include the leading international practitioners, executives and visionaries of Customer Success, and we hope you’ll soon be one of them.


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