Success Links #1: Turn Around Customer with Low Product Adoption

This course is part of the Success Links workshop series. Success Links are unique micro-training courses that are 100% focused on teaching detailed, hands-on actionable steps and tactics you need to “wow” your customers and delight your managers as a customer success professional!

After completing this course, you will learn how to help a struggling, at-risk customer to quickly improve their adoption and value received from your system.

Prices increase July 7, 2021!

Live Session: July 14,2021 @ 12:00pm EDT (New York time)

$97.00

Description

Succcess Links!

Success Links are unique micro-training courses that are 100% focused on teaching detailed, hands-on actionable steps and tactics you need to “wow” your customers and delight your managers as a customer success professional!
Each Success Link training session is tightly focused on a real-world scenario customer success professionals face. The training gives you specific, practical approaches, language, materials, and tips that enable you to be proactive and confident when you are facing similar situations.

Live Session: July 14, 2021

Join us for the live session on Wednesday, July 14, 2021 @ 12:00pm EDT (New York time)

What You Will Learn

After completing this course, you will learn how to help a struggling, at-risk customer to quickly improve their adoption and value received from your system. You will learn to:
Identify your audience and structure a high-impact conversation based on their wants and needs
Probe the customer to identify the root cause of the issues and propose a path for them to achieve success
Build relevant supporting materials, presentations, and related tools to enable the customer to move forward
Use clear language that builds trust, confidence, and commitment to follow your plan
Anticipate and respond to questions, challenges, and resistance from the customer

Scenario-Based Training

Using our scenario-based learning approach, we deep-dive into the specific actions and techniques you need to take to be confident, proactive, and effective in each scenario. You will:
  • Learn the tools, language, and processes to be comfortable engaging with customers, coworkers, executives, and partners.
  • Build your soft skills around engaging others, actively listening, effectively communicating, and managing conflict.
  • Develop the comfort and confidence to say “no” and holding customers (and co-workers) accountable for delivering on their commitments.
  • Grow your ability to influence customers and drive them to take the actions necessary to achieve value and success.

Your Training Scenario

Increase Customer Product Adoption

As a CSM of a relatively new account, you will be meeting the customer’s Head of Sales and VP of Sales Operations.

The customer purchased 100 seats of their sales enablement software for their Sales Development Representatives (SDR) and Account Executives (AE). When they bought the software, they set the goal of increasing the number of new prospect initial sales meetings, close more deals, and grow their revenues.

The customer completed went live with their new system two months ago, the seats are barely used, some advanced configuration setup is not yet complete, and they have not seen any of the results they were expecting. The customer’s health score is low and all early indications are they will not renew at the end of the year.
You have just been assigned as their Customer Success Manager (CSM). You are told to lead a meeting with the customer to understand their challenges, present a proposed plan to drive the success of the products they have purchase, get their commitment to act, and put the account on the road to full adoption and renewal.

Included In Your Training

The following items are included in your Success Links training  workshop.

1.5 Hours of Live Virtual Instruction
Downloadable Course Presentation
Downloadable Sample Customer-Facing Presentation
12-Months access to the Recorded Session
Transcript of the Recorded Session

Meet Your Instructor

Jason C. Whitehead

Jason is a passionate thought leader in the field of customer success and software user adoption. His 25+ years of experience leading technology implementation and adoption programs has given him the expertise to help organizations overcome the largest challenge they face – getting people to use technology to deliver results.
Jason is a frequent speaker at customer success conferences in the US and Europe. He is the co-host of a popular podcast, “The Jasons Take On…” that advocates for bold customer success programs.

Price & Refund Information

Of course! Just pruchase before July 7, 2021 and receive the early bird price of $97. Purchases made after July 7, 2021 are charged are normal price of $125.
Yes! If you are subscribed to either our Community Plus or our CHAINge Up! programs you will receive an additional 10% discount.
Cancelations made prior to July 7, 2021 will receive a full refund. No refunds are given for cancelations made on or after July 7, 2021.

More Success Links Workshops Are Coming Soon!

Check back to learn about upcoming Success Links workshops. Each workshop provides deep-dive training on the specific scenarios facing customer professionals.

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