4 Steps To Develop a Proactive, Confident CS Team
Confident Customer Success Managers When we ask clients what they most want to have as an outcome from Customer Success (CS) training, they often indicate…
Tag: cs strategy
The Top 2 Questions Customer Success Managers Should Ask in Every Meeting
Many Customer Success Managers (CSMs) struggle with lacking the confidence, or the experience, to have the most productive conversations with their clients. They tend to…
3 Steps to Build Better Customer Success Relationships: “The Go-Slow to Go-Fast Approach”
Many well-intentioned CS professionals are so focused on the details of their product or service and are in a rush to get the customer to…
The Very First Question a Customer Success Team Needs to Ask
If you are like many customer success managers, you are probably extremely focused on the question: “Will our customers be successful with OUR software?” You…
The World Cup, Software Adoption and Customer Success
The most amazing thing happened after the recent World Cup game. The Japanese spectators all cleaned up after themselves in the stadium. Many of them…
Learning To Drive Digital Transformation: Lessons From Roommates & House Guests
The rise of the digital workplace is changing how people collaborate and conduct work, forcing us to reexamine a lot of assumptions and rote behaviors.…
How to Increase Customer Success and Reduce Customer Churn
Customer Success provides a solid foundation for a company to grow and scale with customers for life. In today’s competitive market, SaaS providers fully depend…
Profile in Customer Success Leadership: Shannon Hyson
What is your title and role and how long have you been working in the CS space or similar role? My name is Shannon Hyson,…
Successful women leaders are paving the way for customer success
Customer Success (CS) is an exciting field and while still a very young and rapidly evolving discipline, some initial trends are starting to emerge. One…