Increase Customer Success with Equivalent Metrics
What is the point of having data and metrics if you don't use them to make better decisions and take action? Your Success Metrics Need to Drive Action…
Tag: SaaS
The Big Bold Secret to SaaS Growth!
Do you want to boldly grow your SaaS company in 2020 ? and beyond? You need to fundamentally change your business model and your mindset to focus on c…
The New SaaS Sales: Treat Perspective Software Buyers Like Investors, Not Customers
If you are a software vendor, consider this: What would it look like if you approached each sale like you were trying to raise investment…
What About The Customer?
This guest blog was written by Jason Noble, a UK-based expert in Customer Success. Jason is also a co-host of, “The Jasons Take On…” a…
Actions CEOs, CIOs, and CFOs Can Take to Increase Software Success
It is widely known that most software investments fail to deliver the expected business results and Return on Investment (ROI). Here are often-skipped, specific actions…
The 4+1 Keys to Successful Software Adoption Planning & Execution
For SaaS vendors and SaaS customers… People are confronted by questions all the time, some as simple as “what came first, the chicken or the…
4 Myths About Customer Success (and How to Bust Them)
If You Build It, You May End Up Wasting a lot of Time and Money! After a decade of experience in developing and implementing customer…