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    Tag: software adoption

    Success Chain

    When Will You Lose Your First SaaS Sale Because Your Customer Success Services Are Not Market Competitive?

    Old School SaaS Sales: Focus on the Product My how quickly things have changed. It seems like only yesterday, SaaS vendors were worried that getting…

    Jason Whitehead June 6, 2019
    Success Chain

    The New SaaS Sales: Treat Perspective Software Buyers Like Investors, Not Customers

    If you are a software vendor, consider this: What would it look like if you approached each sale like you were trying to raise investment…

    Jason Whitehead March 11, 2019
    Success Chain

    5 Must Do Steps for People-Centric Customer Success

    When customer success (CS) first came into the mainstream, many vendors focused firmly on their product. They were very focused on specific features and functions.…

    Jason Whitehead November 13, 2018
    Success Chain

    The Very First Question a Customer Success Team Needs to Ask

    If you are like many customer success managers, you are probably extremely focused on the question: “Will our customers be successful with OUR software?” You…

    Jason Whitehead November 1, 2018
    Success Chain

    The Secret to Get Your Customers to Drive Software Adoption on Their Own

    For years, long before the invention of SaaS, software vendors could make tons of sales by selling customers on the idea that software would solve…

    Jason Whitehead October 19, 2018
    Success Chain

    What Customer Success and Software Adoption Teams Can Learn From Nature!

    I recently watched this great video from Sustainable Human that tells the story about how reintroducing just 14 wolves to Yellowstone National Park in 1995…

    Jason Whitehead October 16, 2018
    Success Chain

    The World Cup, Software Adoption and Customer Success

    The most amazing thing happened after the recent World Cup game. The Japanese spectators all cleaned up after themselves in the stadium. Many of them…

    Jason Whitehead June 20, 2018
    Success Chain

    Why is User Adoption so Hard?

    Most organizations are surprised by how difficult it is to get people to adopt new technology. The worst mistake people make The biggest mistake many…

    Jason Whitehead April 27, 2018
    Success Chain

    Actions CEOs, CIOs, and CFOs Can Take to Increase Software Success

    It is widely known that most software investments fail to deliver the expected business results and Return on Investment (ROI). Here are often-skipped, specific actions…

    Jason Whitehead March 22, 2018
    Success Chain

    The 4+1 Keys to Successful Software Adoption Planning & Execution

    For SaaS vendors and SaaS customers… People are confronted by questions all the time, some as simple as “what came first, the chicken or the…

    Jason Whitehead October 5, 2017
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