Why is User Adoption so Hard?
Most organizations are surprised by how difficult it is to get people to adopt new technology. The worst mistake people make The biggest mistake many…
Tag: Technology
5 Steps to Build High-Impact Customer Success Playbooks
It is time to rethink some major assumptions and turn conventional wisdom on its head when it comes to how buyers and sellers of software…
Customer Success Managers Must Be Experts in User Adoption
Karen Russell’s insightful article, “6 Mistakes That Can Sabotage The Success Of Your Customer,” sums up a lot of the problems we often see with…
