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    Tag: training

    Success Chain

    4 Steps To Develop a Proactive, Confident CS Team

    Confident Customer Success Managers When we ask clients what they most want to have as an outcome from Customer Success (CS) training, they often indicate…

    Jason Whitehead
    Success Chain

    The Top 2 Questions Customer Success Managers Should Ask in Every Meeting

    Many Customer Success Managers (CSMs) struggle with lacking the confidence, or the experience, to have the most productive conversations with their clients. They tend to…

    Jason Whitehead
    Success Chain

    When Will You Lose Your First SaaS Sale Because Your Customer Success Services Are Not Market Competitive?

    Old School SaaS Sales: Focus on the Product My how quickly things have changed. It seems like only yesterday, SaaS vendors were worried that getting…

    Jason Whitehead
    Success Chain

    3 Steps to Build Better Customer Success Relationships: “The Go-Slow to Go-Fast Approach”

    Many well-intentioned CS professionals are so focused on the details of their product or service and are in a rush to get the customer to…

    Jason Whitehead
    Success Chain

    5 Must Do Steps for People-Centric Customer Success

    When customer success (CS) first came into the mainstream, many vendors focused firmly on their product. They were very focused on specific features and functions.…

    Jason Whitehead
    Success Chain

    The Very First Question a Customer Success Team Needs to Ask

    If you are like many customer success managers, you are probably extremely focused on the question: “Will our customers be successful with OUR software?” You…

    Jason Whitehead
    Success Chain

    The Secret to Get Your Customers to Drive Software Adoption on Their Own

    For years, long before the invention of SaaS, software vendors could make tons of sales by selling customers on the idea that software would solve…

    Jason Whitehead
    Success Chain

    What Customer Success and Software Adoption Teams Can Learn From Nature!

    I recently watched this great video from Sustainable Human that tells the story about how reintroducing just 14 wolves to Yellowstone National Park in 1995…

    Jason Whitehead
    Success Chain

    The World Cup, Software Adoption and Customer Success

    The most amazing thing happened after the recent World Cup game. The Japanese spectators all cleaned up after themselves in the stadium. Many of them…

    Jason Whitehead
    Success Chain

    Learning To Drive Digital Transformation: Lessons From Roommates & House Guests

    The rise of the digital workplace is changing how people collaborate and conduct work, forcing us to reexamine a lot of assumptions and rote behaviors.…

    Jason Whitehead
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