4 Steps To Develop a Proactive, Confident CS Team
Confident Customer Success Managers When we ask clients what they most want to have as an outcome from Customer Success (CS) training, they often indicate…
Confident Customer Success Managers When we ask clients what they most want to have as an outcome from Customer Success (CS) training, they often indicate…
Many Customer Success Managers (CSMs) struggle with lacking the confidence, or the experience, to have the most productive conversations with their clients. They tend to…
Old School SaaS Sales: Focus on the Product My how quickly things have changed. It seems like only yesterday, SaaS vendors were worried that getting…
Many well-intentioned CS professionals are so focused on the details of their product or service and are in a rush to get the customer to…
When customer success (CS) first came into the mainstream, many vendors focused firmly on their product. They were very focused on specific features and functions.…
If you are like many customer success managers, you are probably extremely focused on the question: “Will our customers be successful with OUR software?” You…
For years, long before the invention of SaaS, software vendors could make tons of sales by selling customers on the idea that software would solve…
I recently watched this great video from Sustainable Human that tells the story about how reintroducing just 14 wolves to Yellowstone National Park in 1995…
The most amazing thing happened after the recent World Cup game. The Japanese spectators all cleaned up after themselves in the stadium. Many of them…
The rise of the digital workplace is changing how people collaborate and conduct work, forcing us to reexamine a lot of assumptions and rote behaviors.…
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