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    Tag: User Adoption

    Success Chain

    Increase Customer Success with Equivalent Metrics

    What is the point of having data and metrics if you don't use them to make better decisions and take action? Your Success Metrics Need to Drive Action…
    Jason Whitehead December 15, 2020
    Success Chain

    Don’t You Dare Tell them “What’s In It For Me?” (WIIFM). Do this instead.

    You just spent a pile of money on a great new piece of software. It promises to streamline your operations, save money, grow revenues, improve…

    Jason Whitehead December 10, 2019
    Success Chain

    User Adoption & The 20-Year Renewal

    Who wouldn’t like to secure 20 years’ worth of renewals with each of their customers? Well, it is possible. If you sell on a subscription…

    Jason Whitehead October 5, 2019
    Success Chain

    The Very First Question a Customer Success Team Needs to Ask

    If you are like many customer success managers, you are probably extremely focused on the question: “Will our customers be successful with OUR software?” You…

    Jason Whitehead November 1, 2018
    Success Chain

    Why is User Adoption so Hard?

    Most organizations are surprised by how difficult it is to get people to adopt new technology. The worst mistake people make The biggest mistake many…

    Jason Whitehead April 27, 2018
    Success Chain

    The 4+1 Keys to Successful Software Adoption Planning & Execution

    For SaaS vendors and SaaS customers… People are confronted by questions all the time, some as simple as “what came first, the chicken or the…

    Jason Whitehead October 5, 2017
    Success Chain

    What a 2-Year-Old Can Teach You About User Adoption

    We can learn a lot from young kids if we just pay attention.? Here is an example that can help you increase the adoption of…

    Jason Whitehead September 14, 2017
    Success Chain

    The critical ARC of Your Software Learning Curve

    While working on a client Software Adoption Rescue project, the client executive shared that they had always known their users would need to navigate up…

    Jason Whitehead September 1, 2017
    Success Chain

    5 Steps to Build High-Impact Customer Success Playbooks

    It is time to rethink some major assumptions and turn conventional wisdom on its head when it comes to how buyers and sellers of software…

    Jason Whitehead May 8, 2017
    Success Chain

    Customer Success Managers Must Be Experts in User Adoption

    Karen Russell’s insightful article, “6 Mistakes That Can Sabotage The Success Of Your Customer,” sums up a lot of the problems we often see with…

    Jason Whitehead April 28, 2017
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