Increase Customer Success with Equivalent Metrics
What is the point of having data and metrics if you don't use them to make better decisions and take action? Your Success Metrics Need to Drive Action…
Tag: User Adoption
Don’t You Dare Tell them “What’s In It For Me?” (WIIFM). Do this instead.
You just spent a pile of money on a great new piece of software. It promises to streamline your operations, save money, grow revenues, improve…
User Adoption & The 20-Year Renewal
Who wouldn’t like to secure 20 years’ worth of renewals with each of their customers? Well, it is possible. If you sell on a subscription…
The Very First Question a Customer Success Team Needs to Ask
If you are like many customer success managers, you are probably extremely focused on the question: “Will our customers be successful with OUR software?” You…
Why is User Adoption so Hard?
Most organizations are surprised by how difficult it is to get people to adopt new technology. The worst mistake people make The biggest mistake many…
The 4+1 Keys to Successful Software Adoption Planning & Execution
For SaaS vendors and SaaS customers… People are confronted by questions all the time, some as simple as “what came first, the chicken or the…
What a 2-Year-Old Can Teach You About User Adoption
We can learn a lot from young kids if we just pay attention.? Here is an example that can help you increase the adoption of…
The critical ARC of Your Software Learning Curve
While working on a client Software Adoption Rescue project, the client executive shared that they had always known their users would need to navigate up…
5 Steps to Build High-Impact Customer Success Playbooks
It is time to rethink some major assumptions and turn conventional wisdom on its head when it comes to how buyers and sellers of software…
Customer Success Managers Must Be Experts in User Adoption
Karen Russell’s insightful article, “6 Mistakes That Can Sabotage The Success Of Your Customer,” sums up a lot of the problems we often see with…