Driving mutual success for teams, leaders, suppliers, and buyers world-wide

Ready to make our expertise work for your business?

Meet Our Team


Kellie Lucas is the author of the best-selling book, The Customer Success Pioneer, and the host of the Inspiring Future Leaders podcast. She builds Customer Success strategies as a foundation for powerful and authentic business growth. In her free time, Kellie enjoys travelling to far-flung corners of the earth as well as giving belly rubs to her parents' gorgeous cockerpoo!


A leader in IT User Adoption, Jason loves integrating technology with people. He helps teams and organizations confidently embrace technology, regardless of their starting point. He employs accredited, proven methodologies to propel businesses to audacious success. Jason is also co-host of the podcast, “The Jasons Take On…” that advocates for bold Customer Success strategies.


Sue is a Customer Success leader, consultant, trainer and coach. She has an exceptional record of building and leading Customer Success teams and helping clients optimize their Customer Success programs. Sue is also an expert in Change Management. She is greatly passionate about helping organizations drive effective adoption of new tools and technology.

Our Unique Story

Success Chain is the result of a collaborative effort by 3 co-founders who are passionate leaders in the fields of Customer Success, Leadership Development, Change Management, Digital Transformation and User Adoption.

By chance or by fate, Kellie, Sue and Jason first connected when they were all presenting at a Customer Success conference in London. Over a cup of coffee, which quickly turned into glasses of wine and portions of steak, they shared their passion and realized that they could offer something to the world that had never been done before…

...holistic, high-impact Customer Success strategies and roadmaps that directly improve outcomes.

What Our Clients Say

Srikant Chellappa
President/CEO and Co-Founder

"Success Chain's services have been the driving force in transforming our customer success operations at Engagedly. Their comprehensive customer success evaluation and development roadmap provided

Customer Success Vice President

"Success Chain's unique approach was hugely valuable to our team. We got out of the weeds and thought more strategically about solving the macro challenges that we faced."

CSM Director

"Success Chain developed a very comprehensive on-line program that includes great tools, resources, and best practices that enhanced my knowledge as a leader in Customer Success Management."

Global B2B Customer Success Head
Financial Times

"As a Senior Executive, I continue to apply the Success Chain principles to my work - it transcends industries and is always reliably well thought out, practical and actionable. I started to see things with much more clarity."

“Teach a customer success team how to fish, and they will reduce churn, enhance customer experience and drive revenues up for a lifetime”

Success Chain is the missing link in a highly connected world.

Ready to maximize user adoption and increase lifetime customer loyalty?