About Us

Partner with us for a collaborative approach to success.

Because we're all connected!

The Success Chain Difference

The Success Chain team work hands-on with CS leaders to provide the customized bundled coaching, consulting and education services you need to grow your leadership impact, build your operational capacity, and accelerate results.

We have a unique mix of strong expertise and experience in Customer Success, change management, and user adoption and have worked directly for companies to implement technology, manage change, and ensure that technology is used in a way that proves value to the organization.

In short, we know what it takes to get customers to use technology to create measurable value.

We partner with Customer Success teams to build their strategies, organization, operations, processes, and team capabilities. We have built customer journey maps, delivered on-boarding programs, developed processes, improved Sales <> CS hand-offs, created playbooks and success plans, educated staff and provided support and coaching to teams.

We have worked directly with executives and cross-department teams to increase understanding of the value of Customer Success, improve cross-team collaboration, and increase executive commitment to empowering company-wide Customer Success programs.

Success Chain is designed to build the capacity and expertise of individuals and organizations. We take a “teach a man to fish” approach that provides the learning, tools and support that you need to quickly achieve success, and then sustain it year after year. 

Success Chain enables you to focus on your most pressing needs and then mature your capabilities over time.

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Our story

We are stronger when we are all connected

Success Chain is the result of a collaborative effort by three co-founders who are passionate leaders in the fields of customer success, leadership development, change management, digital transformation and user adoption.

Kellie Lucas, Sue Nabeth Moore, and Jason Whitehead have achieved tremendous individual success in founding and leading their own training and consulting companies. By chance or by fate, they first connected when they were all presenting at a customer success conference in London.

The three quickly realized that their shared passion, experience, humor, energy, mutual respect and potential to help others was exponentially increased when working together.

Success Chain quickly emerged to fill gaps in our highly connected world and help suppliers and customers drive mutual success and achieve more than ever before.

Meet Our Team

Kellie Lucas Profile Picture

Kellie Lucas

Co-Founder

Kellie is an author, mentor, coach and long-time leader in Customer Success and IT effectiveness.

She leads clients in launching and optimizing Customer Success programs. She coaches leaders and teams in all aspects of Customer Success, including Change Management, User Adoption and company/stakeholder alignment.

Kellie is author of The Customer Success Pioneer book and host of the Inspiring Future Leaders podcast.

Sue Nabeth Moore Profile Picture

Sue Nabeth Moore

Co-Founder

Sue  is a customer success leader, consultant, trainer, and coach. She has an exceptional record of building and leading customer success teams and helping clients optimize their CS programs. Sue also is an expert in change management and helping organizations drive effective adoption of new tools and technology. 

Jason Whitehead Profile Picture

Jason C. Whitehead

Co-founder

Jason is a leader in IT user adoption and customer success. He helps teams and organizations confidently embrace technology so they achieve audacious success. Jason is also co-host of the podcast, “The Jasons Take On…” that advocates for bold customer success.