Following from our previous article on the importance of strategic foundations for creating a customer-centric culture to successfully implement customer success (CS), we’re pleased to
The success of your customer depends on the continued added value you create and the experience you deliver to them. Successful organizations are shifting from
A series of articles by Sue Nabeth Moore and Helene Duneigre, October, 2017 Sue is a leader in Customer Success (CS) and is evangelizing it
As we onboard 2021 and bid farewell to 2020, the challenges thrust upon us over this past year have demonstrated our immense resilience and capacity
User Adoption is key to any software product’s success. Internal teams and customers are more likely to adopt shiny, new software if they feel
Top 10 Secret Techniques of Onboarding for SaaS This is a guest post from our friend Jafar Sadhik at SmartKarrot. For a SaaS business, merely
While the role of customer success is not new, it has rapidly become mainstream as companies now recognize its contribution to business growth. According to
What is the point of having data and metrics if you don’t use them to make better decisions and take action? Your Success Metrics Need to Drive Action!
Do you want to boldly grow your SaaS company in 2020 ? and beyond? You need to fundamentally change your business model and your mindset to focus on customer success.
