Common SaaS Change Management Pitfalls and How to Avoid Them
User Adoption is key to any software product’s success. Internal teams and customers are more likely to adopt shiny, new software if they feel
Top 10 Secret Techniques of Onboarding for SaaS
Top 10 Secret Techniques of Onboarding for SaaS This is a guest post from our friend Jafar Sadhik at SmartKarrot. For a SaaS business, merely
Customer Success – Sowing the Seeds for Mutual Growth
While the role of customer success is not new, it has rapidly become mainstream as companies now recognize its contribution to business growth. According to
Increase Customer Success with Equivalent Metrics
What is the point of having data and metrics if you don’t use them to make better decisions and take action? Your Success Metrics Need to Drive Action!
The Big Bold Secret to SaaS Growth!
Do you want to boldly grow your SaaS company in 2020 ? and beyond? You need to fundamentally change your business model and your mindset to focus on customer success.
Don’t You Dare Tell them “What’s In It For Me?” (WIIFM). Do this instead.
You just spent a pile of money on a great new piece of software. It promises to streamline your operations, save money, grow revenues, improve
4 Steps To Develop a Proactive, Confident CS Team
Confident Customer Success Managers When we ask clients what they most want to have as an outcome from Customer Success (CS) training, they often indicate
User Adoption & The 20-Year Renewal
Who wouldn’t like to secure 20 years’ worth of renewals with each of their customers? Well, it is possible. If you sell on a subscription
The Top 2 Questions Customer Success Managers Should Ask in Every Meeting
Many Customer Success Managers (CSMs) struggle with lacking the confidence, or the experience, to have the most productive conversations with their clients. They tend to
