Hanene brings over 15 years of experience as a Global Customer Success Director in the B2B SaaS space. Bilingual in French and English, and based between Paris and London, she is passionate about international growth and cross-cultural collaboration. She supports companies in defining their Customer Success strategies, structuring teams, and building scalable, high-impact CS organizations. She also coaches CS leaders and team members to elevate performance and drive customer outcomes. As a seasoned fractional and interim CS leader, Hanene has partnered with numerous international companies to lead transformations and accelerate maturity. She has coached and trained more than 100 CS professionals and actively supports career transitions into the CS field.
